Hi All,
I'm having a bit of a prob with my pc. Ive downloaded a game called mystery case files from shockwave.com. I purchased the game! but i cannot instal it. it is saved on my desktop, i click it to instal, the wise instalation wizard pops up but automatically pops back down and thats it. it's p***ing me off now i've been trying for ages. have had a look thru my pc but cannot find any reason for this to be happening. i was able to download and instal b4. I have loads of games from shockwave already and never had any probs. This is a newish pc i bought in june of last yr, it has its own graphics cards installed and was working perfectly but lately it seems to be slow and crashing, I wondered if i had a conflict? I cannot find the scan on here so you will know about my system so i could not post this sorry. please somebody help.
sulky

i found it!!!
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OS Information:
PropertyValue
OS Name Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
PropertyValue
Current Clock Speed 3000
Description x86 Family 15 Model 4 Stepping 1
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) 4 CPU 3.00GHz

Current Clock Speed 3000
Description x86 Family 15 Model 4 Stepping 1
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) 4 CPU 3.00GHz


Memory (RAM):
PropertyValue
Bank Label BANK0
Capacity 268435456

Bank Label BANK2
Capacity 268435456

Total Memory Deteced in Hardware: ~512 MB
Memory Reported to Operating System: 503MB

Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model ST3160023AS
Media Type Fixed hard disk media
Size 160038789120 (~149 GB)
Number of Partitions 2

Description Disk drive
Manufacturer (Standard disk drives)
Model Generic USB CF Reader USB Device
Media Type
Number of Partitions

Description Disk drive
Manufacturer (Standard disk drives)
Model Generic USB MS Reader USB Device
Media Type
Number of Partitions

Description Disk drive
Manufacturer (Standard disk drives)
Model Generic USB SD Reader USB Device
Media Type
Number of Partitions

Description Disk drive
Manufacturer (Standard disk drives)
Model Generic USB SM Reader USB Device
Media Type
Number of Partitions

Description Disk drive
Manufacturer (Standard disk drives)
Model Lexmark USB Mass Storage USB Device
Media Type
Number of Partitions


Installed Printers:
PropertyValue
Name LexmarkFax
Port Name LexmarkFax
Default False
Driver Name Lexmark Print-2-Fax Printer

Name Lexmark X1100 Series
Port Name USB001
Default False
Driver Name Lexmark X1100 Series

Name Lexmark 4300 Series
Port Name USB002
Default True
Driver Name Lexmark 4300 Series

Name Fax
Port Name SHRFAX:
Default False
Driver Name Microsoft Shared Fax Driver


Motherboard:
PropertyValue
Manufacturer ASUSTeK Computer INC.
Model
Name Base Board
Part Number
Product Grouper
Serial Number X312345678
Version 1.xx


BIOS:
PropertyValue
Manufacturer American Megatrends Inc.
Name BIOS Date: 02/16/05 16:07:13 Ver: 08.00.10
Release Date 20050216000000.000000+000
Version A M I - 2000516


Monitor:
PropertyValue
Description Plug and Play Monitor
Name Plug and Play Monitor
Screen Height 1024
Screen Width 1280


Keyboard:
PropertyValue
Description HP PS2 Keyboard (2K - 3)


Pointing Device:
PropertyValue
Manufacturer Microsoft
Name Microsoft PS/2 Mouse


Sound Card:
PropertyValue
Manufacturer Realtek
Description Realtek High Definition Audio
Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0880&SUBSYS_08800000& REV_0905\4&13C70683&0&0001


Video Card:
PropertyValue
Adapter Compatibility Intel Corporation
Adapter RAM 134217728
Description Intel(R) 82915G/GV/910GL Express Chipset Family
Installed Display Drivers ialmrnt5.dll
Driver Version 6.14.10.3889
Driver Date 20/08/2004 23:26:00
Video Mode Description 1280 x 1024 x 4294967296 colors


DirectX Installation:
PropertyValue
Version 6.03.01.0148


Modem:
PropertyValue
Model Agere Systems PCI Soft Modem
Name Agere Systems PCI Soft Modem


Network Adapters:
PropertyValue
Description Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
Description RAS Async Adapter
Description Packet Scheduler Miniport
Description WAN Miniport (L2TP)
Description WAN Miniport (PPTP)
Description WAN Miniport (PPPOE)
Description Direct Parallel
Description WAN Miniport (IP)
Description Packet Scheduler Miniport
Description 1394 Net Adapter
Description Microsoft TV/Video Connection
Description WebSTAR DPX USB Cable Modem Adapter
Description Packet Scheduler Miniport
Description WAN Miniport (IPX)

External Ports:
PropertyValue
External Reference Designator PS2Mouse
External Reference Designator Keyboard
External Reference Designator USB1
External Reference Designator USB2
External Reference Designator USB3
External Reference Designator USB4
External Reference Designator USB5
External Reference Designator USB6
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator

Expansion Slots:
PropertyValue
Slot Designation PCIEX16
Slot Designation PCI1
Slot Designation PCI2
Slot Designation PCI3/PCIEX1
-------------------------------------------------------

hi me again,
ive just tried again to install the game and im getting a page with absolutely loads of txt. but at the top it says.
This program cannot be run in DOS mode[B]
urm, how do i change it? any help appreciated.
sulky

First off you have an on-board graphics chip Intel(R) 82915G/GV/910GL Express Chipset Family

Whereas this is a decent chip your board supports PCI_E cards which are state of the art in case you feel like upgrading

That being said this should not affect the types of games you are talking about. Your computer can definitely handle these games.

With your "slow and crashing" along with the DOS error I would suspect something else is happening here.

Check your Event Viewer for errors:
Event viewer: rt. click My Computer then click Manage then Event Viewer.
Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
Open the system as well as the application tabs & look for X errors. Click error line for details.
Post back the source & event id especially of errors that seem to coincide with a crash.

You might also run a HijackThis log by our Pros in the HijackThis section:

Please follow the instructions HERE & then post your log in a new thread in the Spyware, Adware, Viruses and HijackThis Logs section.
(Not in this section please).

Thanks for getting back to me jephree,
have done what you said and found these:-
source evnt id
dcom 10010
app hang 1001/1002
security cntr 1802
crypt32 8
msiInstlr 11706
evt sys 4609
app error 1000/1001/1002
srv cntrl mngr 7025

thanks for your help
sulky

Did you have this particular game on this particular computer before?

I've done a brief review of your errors. Many that point to applications you need to ID the application. It is probably pointed out in the Details section of the error line.

A few of the errors are indicating problems with Windows Installer & Windows Updates & Microsoft .NET Framework. This could be the possible issue.

Have you downloaded all XP Critical Updates from Windows Updates? Do you have Automatic Updates ON?

Do you know if you have Microsoft .NET Framework 1.1? (Look in Add/Remove Programs for your version).

If you do not have it, version 1.1, it should be under Windows Updates Custom Menu.

Also download & run this tool & see if your game & or Microsoft .NET Framework are listed.

http://support.microsoft.com/default...b;en-us;290301

-----------------------------------------------------
Just in case you're curious or want to explore yourself these are some finds from your errors via: http://www.eventid.net/search.asp

http://www.eventid.net/display.asp?e...e=DCOM&phase=1
http://www.eventid.net/display.asp?e...0Error&phase=1
http://www.eventid.net/display.asp?e...20Hang&phase=1
http://www.eventid.net/display.asp?e...rypt32&phase=1
http://www.eventid.net/display.asp?e...taller&phase=1
http://www.eventid.net/display.asp?e...System&phase=1
http://www.eventid.net/display.asp?e...0Error&phase=1
http://www.eventid.net/display.asp?e...urce=app+error

yes jephree i have downloaded this game and played it for free but it was not from shockwave. I did purchase it from shockwave as it couldnt be purchased from the website i first downloaded it, I removed that copy via add/remove progs. then downloaded but the problem then arose for installing it.
I have downloaded all available updates.
yes i have Microsoft .NET Framework 1.1 installed .
whats DOS mode mean? and how come i could play it b4 and not now. do u think i have a virus?
sulky

Hi jephree. just letting you know that after i HJT and got help from vincent, my pc is now running fine and am able to instal the game. thank you very much for all your help. it is much appreciated.
sulky

Thanks for the update! Glad all is well!

Let us know if we can help further in the future!

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If you started this thread and the problem returns or the case has not been properly Resolved, please send a Private Message to a Moderator of this forum to have the thread opened again. If you have a different problem, please start a new thread.