Because I bought an iPod and needed to install iTunes, my system prompted me that I needed to download and install SP4 for Windiws 2000. I did and installed it, then I installed iTunes (from the CD rom). When I wanted to fill my iPod with music from CDs, I noticed that both my CD Rom drives were no longer recognised because of error code 31, drivers missing. I have downloaded new drivers from manufacturer's websites, this didn't work, uninstalled both drivers and during reboot ran the wizard for 'finding new hardware', asked the device manager's diagnosis system to solve the problem, all with no effect. I have uninstalled iTunes, thinking the problem started after I installed this programme.
I have also noticed in the meantime that my drivers for my scanner, digital camera and printer are also not working anymore.

I don't know what to do, am quite nervous about opening the computer box and fiddle with the jumpers.
Has anybody some advice?

Thanks in advance.

When you installed SP4 did you turn off your Anti-Virus?

You might try uninstalling SP4 via Control Panel > Add/Remove Programs.

What drivers did you try? What is the make and model of the CD drive?

What is the make and model of the computer?

It is a computer that I bundled together. Below are details:

Intel Pentium III, 733 MHz
128MB RAM
Partioned Drives C, D
NVidia Riva TNT2 Model 64
MSIE 6.0; (R1 1.3)
Windows 2000 Pro SP4

Class Vendor Product Code
Keyboard Logitech iTouch Keyboard (PS/2)
Ports Printer Port (LPT1)
Net Microsoft Direct Parallel
System Parallel Class Enumerator
Net Microsoft RAS Async Adapter
Ports Communications Port (COM1)
Ports Communications Port (COM2)
fdc Standard Floppy Disk Controller
Mouse Microsoft PS/2 Compatible Mouse
System Microsoft Microsoft ACPI-Compliant System
Monitor Plug and Play Monitor
FloppyDisk Floppy disk drive
CDROM HL-DT-ST CD-RW GCE-8523B Error code 31
CDROM ATAPI 44X CDROM Error code 31
DiskDrive QUANTUM FIREBALLlct15 15
Media Creative Technology Ltd. Game Port for Creative
Media Microsoft Unimodem Half-Duplex Audio Device
DISPLAY NVIDIA NVIDIA RIVA TNT2 Model 64
hdc VIA Technologies, Inc. VIA Bus Master IDE Controller
System VIA VIA Tech PCI to ISA Bridge
System VIA VIA Tech CPU to PCI bridge
USB VIA Technologies VIA USB Universal Host Controller
System VIA VIA Tech Power Management Controller
System VIA VIA Tech CPU to AGP controller
Media Creative Technology Ltd. Creative VIBRA 128 (WDM)
Modem Conexant Conexant SoftK56 Data,Fax,Voice,Speakerphone PCI Modem
hdc Primary IDE Channel
hdc Secondary IDE Channel
Computer Advanced Configuration and Power Interface (ACPI) PC

Disk Drives
Letters Model Serial Removable Details
CD QUANTUM FIREBALLlct15 15 Unknown No

Monitors
Model Max Resolution Viewable Area Serial Manufactured
Plug and Play Monitor 1600 x 1200 0 x 0 cm 0 January 0

Error Code 31
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Recommended resolution
Windows cannot load the driver. Try updating the driver for this device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.


I don't think I turned off my Norton Systemworks anti-virus.
I am not sure if I can uninstall, as I think when I downloaded the SP4, it recommended I make a backup, which I didn't do as I thought I was a bit low on memory....

I tried the drivers as specified above (ATAPI, which was the one built into the system when I bought it, Read only) and the LG RW which a friend built in for me a couple of years later.

Thanks
Liliane

Originally Posted by jephree

When you installed SP4 did you turn off your Anti-Virus?

You might try uninstalling SP4 via Control Panel > Add/Remove Programs.

What drivers did you try? What is the make and model of the CD drive?

What is the make and model of the computer?

For the future you need to turn off your Anti-Virus when running Windows Updates.

Do you see SP4 listed under > Control Panel > Add/Remove Programs?

If there is a box at the top which says "Show Updates" click it.

If you can uninstall it you should and then reboot and reinstall it without your Anti-Virus running.

You will still need to find the drivers for devices not working. We would need to track down those specific CD drive manufacturers sites plus if your USB ports are not working you probably need the latest VIA chipset drivers.

Unfortunately, there is no option to uninstall Service Pack 4.