I was installing QuickBooks 2003 on my computer; the program told me I would have to restart my computer in order to continue the install. Now my computer continuously reboots. I can get to the Windows 2000 Pro startup screen, but then it hangs and reboots again. I can reboot in Safe Mode. I checked my Event Log and these are the errors I got after one failed reboot and then a reboot into Safe Mode. I also did a search for this problem on this board and saw the post about the Zotob worm, I got the patch and ran it, but it came back clean. I also noticed that some of the boot files listed in the Event Log errors are related to Symantec, so I contacted them and all they could recommend was to uninstall NIS 2005 and try to reboot, but Windows won’t let me uninstall NIS 2005 in Safe Mode. Any help would be greatly appreciated.

Thanks,
Jim

Event Log

Application Errors

Source: PerfDisk
Event ID: 1000

Description:
Unable to open the Disk performance object. Status code returned is data DWORD 0.

Source: rasctrs
Event ID: 2001

Description:
The description for Event ID ( 2001 ) in Source ( rasctrs ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: The event log file is corrupt..

System Errors

Source: DCOM
Event ID: 10010

Description:
The server {1BE1F766-5536-11D1-B726-00C04FB926AF} did not register with DCOM within the required timeout.

Source: Service Control Manager
Event ID: 7001

Description:
The System Event Notification service depends on the COM+ Event System service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Source: Service Control Manager
Event ID: 7026

Description:
The following boot-start or system-start driver(s) failed to load:
SAVRTPEL
SPBBCDrv
SYMTDI

Source: Service Control Manager
Event ID: 7001

Description:
The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Source: DCOM
Event ID: 10010

Description:
The server {1BE1F766-5536-11D1-B726-00C04FB926AF} did not register with DCOM within the required timeout.

You might try uninstall QuickBooks as well but as to Norton:

Uninstalling and reinstalling Norton Internet Security, Norton AntiSpam, or Norton Personal Firewall 2005

http://symantec.atgnow.com/consumer/...sultType=5000#

Removing Norton Internet Security or Norton Personal Firewall 2005 from Windows 2000/XP after Add/Remove Programs does not work

http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=

Removing your Norton program using SymNRT

http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=

jephree,
Thank you, your suggestions and links regarding the SymNRT.exe tool worked and I can now reboot into normal mode. I find it amazing that I can spend an hour on the phone with Symantec to no avail and after your post, it takes less than 5 min. to fix the problem, with the tools I need being available on Symantec's own website. I think they need to better train their tech support people.

Thank you again,

Jim Stella

Were you able to install QuickBooks & re-install Norton?

It is generally advised to turn off Anti Virus software during major program installs.