Hello,

A couple of days ago, I downloaded Grisoft's Anti-Virus Guard free edition program from cnet.com. No problems installing or running it. But when I first downloaded an update, AVG requested a re-boot to install the update. On the re-boot, my computer froze at the start-up screen, and now I can't get past this frozen screen.

I have tried:

1) Turning off power to the computer, then re-starting, but it won't go past the frozen start-up screen.

2) Starting the comuter in the Safe Mode (by holding down "Ctrl"), but again it won't go past the start-up screen, so I can't even make it to the Safe Mode screen.

3) Starting the computer with a floppy start-up rescue disk. The disk says to type a "/restore" command (there's a word before "/restore", I used it, but I forget it now), but whenever I do that, I get a bad command message. I've tried it with A:, C:, and D:.

Any help would REALLY by appreciated!
Thanks,
Lou

Just to clarify: when you say "start-up screen" is this the computer's logo screen? or ME?

Was the command you tried: scanreg /restore?

FYI: My computer has evidently fixed itself.

When I turned on my computer this morning, I got a DOS-like screen with one column of "1%"'s (yep, a "1", then a "%" sign, repeated straight down, over and over again.) At the bottom, it said something like "hit any key to continue".

When I hit a key (and holding my breath!), the Windows start-up screen appeared, and everything booted normally. No problems at all.

You'd better believe the first thing that I did was delete Anti-Virus Guard.

Lou

Glad to hear it!

Let us know if we can help further in the future!

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