The recovery process starts, then gives an error or locks up
If the recovery process starts, then fails while recovering, use the following steps:
Remove any floppy disks and disconnect all printers, scanners, and cameras.
Place the first recovery disc into the top CD/DVD drive.
Turn on the computer.
When the blue HP screen appears, press the F8 key repeatedly until a numbered list appears.
Type the number for Step-by-Step Confirmation and press the Enter key.
During the startup process, Windows will ask if it can start different items. Answer No to any lines containing DRVSPACE, DBLSPACE, or DWCFGMG. Answer Yes to other items.
Advance through the initial Recovery screens until Advanced Options appears at the top of the screen.
Select Exit to DOS from the Advanced Options menu.
The screen changes to black and a prompt appears.
Type C: at the prompt.
At the new C:\ prompt, type smartdrv c+. This enables the hard drive to cache information before it writes.
Type in the optical drive letter followed by a colon (probably D: ).
Type recovery at the new prompt appears.
Continue the recovery process as normal. Use the HP Support document Running a System Recovery in Windows 98 and Me for detailed instructions on how to complete the recovery process.