I have a Dell Dimension 4100 running Win2k Pro. Just installed HP's Photosmart 7260 printer software, rebooted the machine and - voila! a blue screen. I cannot boot in safe mode, debugging mode hangs, boot logging hangs... I'd like to avoid reinstalling the OS if at all possible.


STOP: 0X0000001E (0XC0000005,0X80435B6B,0X3B81ED8C,0X00000004) KMODE_EXCEPTION_NOT_HANDLED

*** Address 80435b6b base at 80400000, DateStamp 40d1d183 - ntoskrnl.exe

etc, etc....

I have been through nearly EVERY MS KB article online. None seem to address this particular exception. If I can't find a cure, I'd at least like to find a way to boot in safe mode so I can manually remove the offending driver. Suggestions?

Would appreciate assistance.

TIA,

LHB

See if this helps:

Windows 2000 Safe-Mode Boot and Recovery Console

If you cannot get in via safe mode, then your options are a) in place upgrade or b) parellel install with a BigCopy.

Its very difficult to try to identify whats wrong without spending some time interrogating the machine.

This would be a good canidate for calling Microsoft for assistance in getting out of it.

By "in place upgrade", can I take you to mean install XP over 2000?

Yes... trying to search through the umpteen bazillion WINNT subdirectories is a royal pain in the patootie. I've been tempted to just re-install Win2k but I have too much info on the HD to risk it and not enough $$ to call Microsoft since the OS is out of warranty.

As to "BigCopy" - I'm clueless... define/explain/elucidate? Please?

When you boot into safe mode, where does it stop or crash ?

Sorry, BK. No go to safe mode. Only BSoD or Recovery Console.

LOL! Love your tag.

~ L

by in place upgrade, i mean an 'upgrade' install, where you reinstall the OS to the same location. you could also bump it to xp as an upgrade, either way.

a bigcopy is a scary way to restore a machine by copying selected files from a parrellel install to the broken OS directory.

With MS support, you get 2 free calls for w2k pro. Its 99$ on your third call. Since XP upgrade is only 80$, it might be cheaper to just get current on your OS if you cant get the inplace to w2k to work.