Hmmm, unfortunately that's not telling us anything on this occasion For some things, the D-A-L.com Online Hardware Scan can interrogate the PC directly but, for others, it has to ask Windows. The 'Sound card' section of your log is empty so it looks like it can't find that out itself.

We'll have to go back to the old-fashioned method of opening up the PC and having a look. Please disconnect the mains power at the wall outlet and have a look for labels and markings on your sound card. We need to know the manufacturer (e.g. "Creative Labs" or "ESS") and the model number (e.g. "Sound Blaster AWE32" or "1869").

On the assumption that you don't have the standard HP sound card (otherwise the HP driver that Anodyne linked to should have worked), find out what sound card you've got and we'll get a link to a driver for you

I'm assuming that you don't have any system documentation that came with the PC that says what your sound card is? Or have we already covered that?

Ok Thank you ,,I will try this ,,and see what I can find out ,,this site is so awesome ,I have learned so much since coming in here ,,you guys are awesome ,,weither I get my sound fixed or not ,,,I have learned alot of things from you all ,,so thank you for all your help ,,,now to check my computer out ,,dwarfie

I used aida32 to see what is in my computer ,,trying this before I take it apart ,,not sure which one is my sound card inside ,,,this is what I found out ,,there is more too ,,if you need to see it I can post it here ,,dwarfie

Intel 82801AA I/O Controller Hub - AC'97 Audio Adapter PCI

That is a reference to the on-board sound chip, i.e. the sound card that is built onto the motherboard. If this is what you use, you'll be plugging your speakers into a green round socket right next to the keyboard and mouse. If you've got a separate sound card, it will be on a separate back-plate towards the bottom of the PC (assuming it's a tower unit standing up, as opposed to a 'desktop' case that lays down under your monitor).

The thing is, if it is the on-board Intel sound chip that you're using, then the HP drivers that you were given a link to should have worked

....unless you've just got a broken sound chip and need a new motherboard .......

ok I took the cover off ,,here is what I found dm11251-j1.0035 on a black box right where my speakers plug in ,,,on the green board ,against the wall of my computer ,,(your right it is a tower ),,,there are these numbers cn39,,,,,,hope this helps ,,I am learning alot from you guys ,,,love this site ,,dwarfie

ok its official ,,,my sound card is not working ,,,think it might have burned out or something like that ,so that means I will have to buy a new one sometime soon ,,,thank you all for all your help,,,I have learned so much coming to this site its awesome,I have told alot of my friends about this site ,,you guys are awesome and I cant thank all of you enough ,,,I will be coming back in here to learn more ,dwarfie