i get a KTLIBEAY32.0.9.7.DLL error when i start up my computer, i have no idea what it applies to and cant find the file in my computer to restore it, please help

I can confidently say I've never heard of that file or anything like it. It's very unusual for a DLL file to have lots of numbers in the name like that. I did a web search on that filename and it couldn't find anything about it at all.

I would suggest running HiJack This and posting us the log file so that we can see what is loading when you start up your PC - that may help us to identify the cause of the problem.

Hijack This can be downloaded from here and instructions for posting a log can be found at this page.

Have you installed any new hardware or software on your PC just before this error started coming up?

Logfile of HijackThis v1.99.0
Scan saved at 10:06:06 PM, on 1/23/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\PROGRAM FILES\VISIONEER ONETOUCH\ONETOUCHMON.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\CA\ETRUST EZ ARMOR\ETRUST EZ ANTIVIRUS\VETTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\VETMSG9X.EXE
C:\WINDOWS\SYSTEM\INTERNAT.EXE
C:\PROGRAM FILES\WINDOWS CONTROLAD\WINCTLAD.EXE
C:\WINDOWS\SYSTEM\E_S4I0T1.EXE
C:\PROGRAM FILES\WINDOWS CONTROLAD\WINCTLADALT.EXE
C:\PROGRAM FILES\SCANSOFT\PAPERPORT\PPWEBCAP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NETLEECH\NETLEECH.EXE
C:\WINDOWS\YAHOO.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\MY DOCUMENTS\DOWNLOADS\SOFTWARE\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.tesco.net/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: IEHandler Class - {F4A27D22-E603-4B1B-B8D0-1CF7D57E56F2} - C:\PROGRA~1\NETLEECH\IEEXT.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\SYSTEM\MSCB.DLL
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\PROGRAM FILES\EPSON\EPSON WEB-TO-PAGE\EPSON WEB-TO-PAGE.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\PROGRAM FILES\EPSON\EPSON WEB-TO-PAGE\EPSON WEB-TO-PAGE.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [VetTray] C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VETTRAY.EXE
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Vet Alert] C:\WINDOWS\System\VetMsg9x.exe
O4 - HKLM\..\Run: [internat.exe] internat.exe
O4 - HKLM\..\Run: [Windows ControlAd] C:\PROGRAM FILES\WINDOWS CONTROLAD\WINCTLAD.EXE
O4 - HKLM\..\Run: [EPSON Stylus C46 Series] C:\WINDOWS\SYSTEM\E_S4I0T1.EXE /P23 "EPSON Stylus C46 Series" /O5 "LPT1:" /M "Stylus C46"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KPF4] C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRAM FILES\SCANSOFT\PAPERPORT\PPWebCap.exe
O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: Download With NetLeech - C:\Program Files\NetLeech\NLExtMenu.htm
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://register-tesco.qa.business.ntl.com
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-17.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/Cl...bridge-c11.cab

This may or may not be the cause of your problem but you've got a virus / trojan / malware / nasty thing that you need to get rid of called WindUpdates. To wipe it off your system follow this procedure:

Close all browser windows, restart Hijack This and put a checkmark next to the following entries:

O4 - HKLM\..\Run: [WindUpdates] C:\Program Files\WindUpdates\WinUpdt.exe

Click Fix Checked

Then boot into Safe Mode and ensure that you are showing Hidden Files and Folders.

Go to the Control Panel and double click Add/Remove programs. Uninstall the following:
WindUpdates

Delete the following folder:
C:\Program Files\WindUpdates


Reboot the PC and see if the error message still appears. Let us know whether it does or not. Also, run HiJack This again, save a new log file and post it here just like you did earlier so we can take another up-to-date look

this is turning into something annoying, file deleted hijack run again and still message appears, spybot has not detected it either.

Logfile of HijackThis v1.99.0
Scan saved at 8:12:32 PM, on 1/25/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\PROGRAM FILES\VISIONEER ONETOUCH\ONETOUCHMON.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\CA\ETRUST EZ ARMOR\ETRUST EZ ANTIVIRUS\VETTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\VETMSG9X.EXE
C:\PROGRAM FILES\WINDOWS CONTROLAD\WINCTLAD.EXE
C:\WINDOWS\SYSTEM\E_S4I0T1.EXE
C:\PROGRAM FILES\SCANSOFT\PAPERPORT\PPWEBCAP.EXE
C:\PROGRAM FILES\WINDOWS CONTROLAD\WINCTLADALT.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\YAHOO.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\NETLEECH\NETLEECH.EXE
C:\MY DOCUMENTS\DOWNLOADS\SOFTWARE\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: IEHandler Class - {F4A27D22-E603-4B1B-B8D0-1CF7D57E56F2} - C:\PROGRA~1\NETLEECH\IEEXT.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\SYSTEM\MSCB.DLL
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\PROGRAM FILES\EPSON\EPSON WEB-TO-PAGE\EPSON WEB-TO-PAGE.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\PROGRAM FILES\EPSON\EPSON WEB-TO-PAGE\EPSON WEB-TO-PAGE.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [VetTray] C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VETTRAY.EXE
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Vet Alert] C:\WINDOWS\System\VetMsg9x.exe
O4 - HKLM\..\Run: [Windows ControlAd] C:\PROGRAM FILES\WINDOWS CONTROLAD\WINCTLAD.EXE
O4 - HKLM\..\Run: [EPSON Stylus C46 Series] C:\WINDOWS\SYSTEM\E_S4I0T1.EXE /P23 "EPSON Stylus C46 Series" /O5 "LPT1:" /M "Stylus C46"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KPF4] C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRAM FILES\SCANSOFT\PAPERPORT\PPWebCap.exe
O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: Download With NetLeech - C:\Program Files\NetLeech\NLExtMenu.htm
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-17.cab

OK, I've got some more info for you. I wasn't sure about "Windows ControlAd" but I've now found that it's an adware component installed by some forms of the WindUpdates malware. So let's get rid of it:

Reboot your PC
Run HiJack This
Select the following entries to be removed:

C:\PROGRAM FILES\WINDOWS CONTROLAD\WINCTLAD.EXE
C:\PROGRAM FILES\WINDOWS CONTROLAD\WINCTLADALT.EXE
O4 - HKLM\..\Run: [Windows ControlAd] C:\PROGRAM FILES\WINDOWS CONTROLAD\WINCTLAD.EXE

Once that's done, reboot your PC, run HiJack This again and post us a fresh log. I still can't guarantee that these actions will stop the error message but we have to remove the well-known problems before we can see whether your error is caused by an unknown problem!