I have a toshiba laptop satelite version. It came with 1g of ram in two 512 strips. I purchased two 2gig strips and put them in place of the two 512gig strips. When I look at the setup menu and the amount of memory I have, it tells me there is 3.1gig not 4g. I was told by the toshiba people that I could upgrade to 4gig.
Can someone tell me what is going on. Maybe I have a bad strip. If so, is there a test I can run?
Thanks in advance for any help. John



