i have searched on google and i cant find anything for my problem so i thought i wold ask you guys..

anyway, when i click on my computer the drive name for my dvd rw drive is coming up like this : ???? (E: )

when i try to send file to the dvd drive for recording i get this message : windows encountered a problem when trying to copy this file.what do you want to do, retry, skip or cancel

my dvd rw drive is a TSSTcorp CD/DVDW TS L632D

so have you any ideas? any help would br grateful

thanks

Is this a new problem? Did the drive ever work?

One thing to try:

right click My Computer then click Manage then Device Manager

hit the + next to DVD/CD ROM drives

right click the drive in question and choose UNINSTALL

Then reboot the computer.

yes the drive worked up to this morning with no problems

i have uninstalled already and still no luck

(and sorry, i think this is the wrong forum)

Just to verify:

You actually see this under My Computer:

???? (E: )

The question marks and all?

yes, i havent a clue what it means

Is this a Dell Laptop?

What is the exact make and model?

Did the drive ever work OK?

You might check your DMA/PIO settings as seen here:

http://club.cdfreaks.com/showpost.ph...29&postcount=5

i checked that earlyer

my laptop is a acer aspire 3692WLMi

my drive was working perfectly yesterday

on thing i did do today was install intel chipset drivers through empowering technology ( a program for acer laptops) because whenever i plugged in a usb device it wouldnt install the driver, even when i put in the cd, but that is sorted now, the only problem is my dvd drive

the drive can read cds but i cant send a file to a blank cd

I am getting no response from any Acer web sites at the moment.

I would check for a Firmware update on that drive.

i have ran the firmware upgrade but it was the same as the old one so that wouldnt have made any difference

You could run a System restore but that would remove the Chipset drivers if it works.

Other than that I would suggest contacting Acer. Sorry I have no other ideas at the moment.

Maybe someone else will.