hey wondering if you can help, trying to play dvd on laptop and it is not working. the dvd is not faulty and the laptop can play cd's. the laptop says that it cannot read disc. any ideas?

Welcome to D-A-L.

The first thing to do is confirm hardware and software capability.

You state "... the dvd is not faulty and the laptop can play cd's. the laptop says that it cannot read disc"

What does Device Manager state for these devices? ( C:\WINDOWS\system32\devmgmt.msc )