Hi Guys,

I use Google as my search engine. It is working okay but the minute I click on 'Favourites' I get a message saying that Microsoft has encountered a problem and needs to close down and the internet browser closes.

Any kind advice?

Many thanks.

Try this:

1. Click Start, run, type inetcpl.cpl and click OK.
2. Click the Advanced tab.
3. Under Browsing, uncheck the "Enable third-party browser extensions (requires restart)" check box.
4. Click OK.

If this works for you your next step is as follows:

Please follow the instructions HERE & then post your log in a new thread in the Spyware, Adware, Viruses and HijackThis Logs section.
(Not in this section please).

As the above behavior is initiated by a virus.

Hello Jephree,

That was very kind of you to send a prompt suggestion but, unfortunately, it
has not resolved the problem.

Kind regards,

Parkhead