Hi

Since last night i have been trying to access the internet and i can't. When a page tries to upload i keep getting the message shdoclc.dll\dnserror.htm . Before that happened, i got 2 trojans Clicker.FR and Agent.EX which neither AVG or The Cleaner managed to get rid off. My browser is Internet Explorer.

I tried to download and install firefox but it doesn't work either.

I have tried to scan my pc with Ad-Aware SE Personal but it crushes and stops running. The same happens when i try to scan it with spybot search & destroy.

I've run HijackThis on my pc and this is the log:

Logfile of HijackThis v1.99.1
Scan saved at 9:42:54 AM, on 1/1/2002
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINNT\system32\DRIVERS\CDANTSRV.EXE
C:\WINNT\system32\cisvc.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\MsPMSPSv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\cidaemon.exe
C:\WINNT\Explorer.EXE
C:\WINNT\SOUNDMAN.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINNT\System32\rmctrl.exe
C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S10IC2. EXE
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\The Cleaner\tcm.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vpc32.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINNT\system32\oxaof.dll
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINNT\system32\oxaof.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [RemoteControl] C:\WINNT\System32\rmctrl.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S10IC2. EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.8\THGuard.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [barint] MON76234.exe
O4 - HKCU\..\Run: [hyandex] xwiz.exe
O4 - HKCU\..\Run: [bingo9] MNTP.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: hp psc 1000 series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
O4 - Global Startup: hpoddt01.exe.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com/support/plugins/ebraryRdr.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?link...38&clcid=0x409
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com...45/yacscom.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2002\AcDcToday.ocx
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.bang-olufsen.com/InstallObjs/isetup.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yaho...ymmapi_416.dll
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/7/532/6712/.../Installer.exe
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://www.shockwave.com/content/fee...utLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2002\AcPreview.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{3CE9EA51-3506-4875-90D9-1083AE588FE7}: NameServer = 85.255.115.28,85.255.112.130
O17 - HKLM\System\CCS\Services\Tcpip\..\{3EC74391-BFB3-4FFC-9977-110964A25125}: NameServer = 85.255.115.28,85.255.112.130
O17 - HKLM\System\CCS\Services\Tcpip\..\{AC1D7C13-C202-40F1-B079-1ED168F05D0B}: NameServer = 85.255.115.28,85.255.112.130
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINNT\system32\DRIVERS\CDANTSRV.EXE
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINNT\system32\ZoneLabs\vsmon.exe


I have no idea how to fix this. Can somebody please help me?


Thank you

Have you looked at this page: http://www.annoyances.org/exec/forum/winme/1092871853 ???

Also from some previous posts regarding this isssue (http://www.d-a-l.com/help/showthread...2583#post42583) updating the system can make the things to "run more smoothly"!

Thank you for your reply.

I followed some of the instructions. My internet started working again which is fortunate but my AVG still comes up with trojans that it can't heal or delete or quarantine. It comes up with Clicker.FR, Generic.LUR, Generic.JJR and Agent.EX .

And generally it doesn't run too smoothly. But i didn't do any updates to be honest. Cause i don't know how to do that.

Any suggestions?

Hey Aalyah!

I am happy to hear that you are back online!

REMOVING TROJANS: To remove the trojans that you can't get rid of with AVG I would recommend booting up to the safe mode with networking (Turn the computer on, keep on pressing "F8" button every second until you see a black screen with modes you can start the computer in - pick safe mode with networking). Once you are in the safe mode with networking go to this website http://www.trendmicro.com/hc_intro/default.asp to scan your computer against viruses, spyware, adware, etc! The scan may take a while but its worth it! After the scan is done and you remove all the garbage restart the computer.

UPDATING: Once you are in the normal mode just go to http://update.microsoft.com/ to update your operating system.

GOOD LUCK!

I have followed your instructions.

The pc seems to run better now. I did not manage to update my operating system. It comes up with an error. I don't know why.

Also Internet Explorer sometimes crushes and a pop up tells me that the program is not responding. After i close that window and double click on the IE icon again explorer loads normally.

I don't know if that has anything to do with my previous problem or not.

Thank you again very much for your help!

Hello!

I am glad that your PC runs better!

If I can suggest something (it is not a solutionn, but more of a work-around) about
the IE problem is to use alternative browser like Firefox (www.mozilla.com).
IE likes to crash and give problems to innocent people, so I guess Firefox is the
way to go now! But if you really like IE you can try reinstalling it!
Here is an article on how to do that: http://support.microsoft.com/?kbid=258893

Also, what exactly is the Windows Update error saying?

Good luck!

I have already installed firefox.

As you are perfectly right IE causes a lot of pain so i decided to install firefox cause i could not be bothered with it anymore.

About the windows update i tried to do it again to see what the error message says but this time it did it. So everything is ok. I guess.

Thanks again, one more time, for all your help.

Hey!

I am happy to hear that things got better!

I guess i should post the thread as solved.

Thank you again one more time.

Hopefully i won't be bothering you again with problems.