Hi our computer was fine until we installed the updated Norton antivirus programme. Now it is so slow and keeps freezing. The hard drive sounds like it is running all the time and takes like 5 mins to open one page.We have run virus checkers and it is fine but it is practically unusable as it is so slow,
Please help as i am not that computer literate,
thanks

What exactly did you install?

Can you uninstall it?

What is your Operating System?

If XP have you tried a System Restore?

Also:

Please follow the instructions HERE & then post your log in a new thread in the Spyware, Adware, Viruses and HijackThis Logs section.
(Not in this section please).

He installed the new Norton anti virus package with high protection and all that bumpf with it. we are running 98. don't know how to uninstall it and he has just paid for the upgrade so how will that work?
ok will try and post the log in the other bit, thanks.

I don;t think it will let me post a hijack log as it wont open or download anything, I am on my work computer at the moment. I can't get into anything on it, so what do I do? It has a firewall but i have tried changing all the settings and it still wont work, damn Norton.

So this was installed as an on-line download? No CD?

Did you save the download to your hard drive?

Try turning OFF all Norton apps that appear on the task bar. Down on the lower right of the screen right click the icons & EXIT any Norton or Symantec.
You should at least see the Firewall; The AV; & Automatic Update.

You might also try to search the Symantec site:
http://www.symantec.com/techsupp/consumer.html

Also possible phone contact:
http://www.symantec.com/techsupp/support_options.html

phone support



$29.95 per incident
(Fee may be waived if Support Representative determines that the issue was caused by the product.)

Symantec will perform a quick system scan at no cost to help solve your problem before you contact paid phone support.

The latter option is back on the first link:

Scan, detect, and troubleshoot product issues
Need a faster way to solve product issues? The Automated Support Assistant will quickly detect product or subscription issues, and deliver a fast solution.

Hi, I have done what you suggested and it seems to be behaving itself at the moment, thanks for all your help.