Hey, i'm no wizz on computers and my friend recomended this site to help me out . Ok first problem my MSN messenger wont work it keeps coming with a message about not being able to log in and trying later, this is what it says *Sorry, we were unable to sign you in to the .net messenger service at this time. Please try again later. 80072f0d* . It has been like this for about a week now. Although it still lets me access Web Messenger and my hotmail account, I need to send some files through msn at the moment though so I am stuck on what to do. I have tried uninstalling MSN messenger then re-installing but no luck. I have tried unistalling my internet connection and re-installing it, all to no luck. I have a Speedtouch ADSL modem and running Windwos ME. Also i keep getting adverts for £1.50 game and pornographic websites, it tries to download it to my computer at the same time as the advert appears.
Sorry if this doesnt make sense .
Will.

P.S I am using MSN 7.0 (Beta), because I though it might work but still the same problem I had with 6.2.
Thanks

Go to the spyware, adaware and viruses board and follow Owen's sticky post on how to post a hijack this log.

Logfile of HijackThis v1.99.0
Scan saved at 00:11:09, on 14/01/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PQSC\PROGRAM\SCTRAY.EXE
C:\WANADOO\WANADOOCONNECTIONKIT\ATDIALLER1.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\MSN APPS\UPDATER\01.02.3000.1001\EN-US\MSNAPPAU.EXE
C:\PROGRAM FILES\LEXMARK X1100 SERIES\LXBKBMGR.EXE
C:\PROGRAM FILES\THOMSON\SPEEDTOUCH USB\DRAGDIAG.EXE
C:\PROGRAM FILES\SPEEDTOUCH\DR SPEEDTOUCH\DRST.EXE
C:\WINDOWS\APPLICATION DATA\AEMR.EXE
C:\PROGRAM FILES\LEXMARK X1100 SERIES\LXBKBMON.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\PROGRAM FILES\TMENTOR\MENTOR FOR WINME\MINITRAY.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\LEXPPS.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\DESKTOP\TABS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.wanadoo.co.uk/iesearch/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.02.3000.1002\EN-XU\STMAIN.DLL
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\WANADOO\WSBAR\WSBAR.DLL
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [PCCIOMON.EXE] "C:\Program Files\Trend PC-cillin 2000\PCCIOMON.EX_"
O4 - HKLM\..\Run: [WebTrap.exe] "C:\Program Files\Trend PC-cillin 2000\WebTrap.ex_"
O4 - HKLM\..\Run: [pop3trap.exe] "C:\Program Files\Trend PC-cillin 2000\pop3trap.ex_"
O4 - HKLM\..\Run: [SecondChance] C:\PQSC\PROGRAM\SCTRAY.EXE
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [MicroDialler] C:\Wanadoo\WanadooConnectionKit\atdialler1.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [TIPS] C:\MSINPUT\tips\mouse\tips.exe
O4 - HKLM\..\Run: [POINTER] C:\MSINPUT\point32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [wsqkltehq] C:\WINDOWS\SYSTEM\xuctsph.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [LexStart] lexstart.exe
O4 - HKLM\..\Run: [juzyzyh] C:\WINDOWS\juzyzyh.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [PCCIOMON.EXE] "C:\Program Files\Trend PC-cillin 2000\PCCIOMON.EX_"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [Nhpa] C:\WINDOWS\Application Data\aemr.exe
O4 - Startup: Mentor Tray Icon.lnk = C:\Program Files\tMentor\Mentor for WinMe\minitray.exe
O4 - Startup: Digimax Viewer 1.0.lnk = C:\Program Files\Samsung\Digimax Viewer 1.0\DigimaxViewer.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\WANADOO\WSBAR\WSBAR.DLL/VSearch.htm
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Mentor - {3892CA40-9B9A-11d4-8D73-00105A296A2A} - "C:\Program Files\tMentor\Mentor for IE5\IE5Help.chm" (file missing)
O9 - Extra button: RealGuide - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab28578.cab
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\ied_s7.cab
O16 - DPF: {11111111-1111-1111-1111-511111113457} - file://c:\x.cab
O16 - DPF: {11111111-1111-1111-1111-511111113458} - file://c:\x.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab

Thanks for the advice, I used Spyware and Ad-ware just like owens guide said, so hopefully you guys can help . Thanks A lot.
Will.

OK, you do have a few problems in there. Click your Start Menu, then Settings, then Control Panel. When Control Panel opens, double-click the Add/Remove Programs icon. Look for an entry in the list called 'Mentor for IE5' or 'Mentor for Internet Explorer 5' or something like that. If you find it, highlight it in the list and click the Remove button.

Reboot, run HiJack This again (don't do anything else like connecting to the Internet beforehand) and then select the following entries to be removed:

O9 - Extra button: Mentor - {3892CA40-9B9A-11d4-8D73-00105A296A2A} - "C:\Program Files\tMentor\Mentor for IE5\IE5Help.chm" (file missing)

O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\ied_s7.cab
O16 - DPF: {11111111-1111-1111-1111-511111113457} - file://c:\x.cab
O16 - DPF: {11111111-1111-1111-1111-511111113458} - file://c:\x.cab

Reboot and use the Internet as normal. Is it any better?


These entries look suspicious:

C:\WINDOWS\APPLICATION DATA\AEMR.EXE
O4 - HKCU\..\Run: [Nhpa] C:\WINDOWS\Application Data\aemr.exe

Does NHPA mean anything to you?


The following entries also look dodgy. When you search for the filenames on Google, it doesn't find anything at all, which is a bit weird and makes me think that they are viruses or spyware with randomly-created names. If they were legitimate programs files, you would expect that someone in the world somewhere would have mentioned them!

O4 - HKLM\..\Run: [wsqkltehq] C:\WINDOWS\SYSTEM\xuctsph.exe
O4 - HKLM\..\Run: [juzyzyh] C:\WINDOWS\juzyzyh.exe

Can anyone else offer some advice on the above 2 entries?

P.S. I'm going away for a couple of days so I'd appreciate it if another member could take over with assisting in this thread if possible.

Restart hijackthis and put a check against the following.

O4 - HKLM\..\Run: [wsqkltehq] C:\WINDOWS\SYSTEM\xuctsph.exe
O4 - HKLM\..\Run: [juzyzyh] C:\WINDOWS\juzyzyh.exe
O4 - HKCU\..\Run: [Nhpa] C:\WINDOWS\Application Data\aemr.exe
O4 - Startup: Mentor Tray Icon.lnk = C:\Program Files\tMentor\Mentor for WinMe\minitray.exe
O9 - Extra button: Mentor - {3892CA40-9B9A-11d4-8D73-00105A296A2A} - "C:\Program Files\tMentor\Mentor for IE5\IE5Help.chm" (file missing)
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\ied_s7.cab
O16 - DPF: {11111111-1111-1111-1111-511111113457} - file://c:\x.cab
O16 - DPF: {11111111-1111-1111-1111-511111113458} - file://c:\x.cab

Reboot your pc.

As DJNafey said..... Click your Start Menu, then Settings, then Control Panel. When Control Panel opens, double-click the Add/Remove Programs icon. Look for an entry in the list called 'Mentor for IE5' or 'Mentor for Internet Explorer 5' or something like that. If you find it, highlight it in the list and click the Remove button.
I it doesn't work try it in safe mode.

Report back.......with an update

Logfile of HijackThis v1.99.0
Scan saved at 13:08:51, on 15/01/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PQSC\PROGRAM\SCTRAY.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WANADOO\WANADOOCONNECTIONKIT\ATDIALLER1.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\MSN APPS\UPDATER\01.02.3000.1001\EN-US\MSNAPPAU.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\LEXMARK X1100 SERIES\LXBKBMGR.EXE
C:\PROGRAM FILES\THOMSON\SPEEDTOUCH USB\DRAGDIAG.EXE
C:\PROGRAM FILES\LEXMARK X1100 SERIES\LXBKBMON.EXE
C:\PROGRAM FILES\SPEEDTOUCH\DR SPEEDTOUCH\DRST.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\LEXPPS.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\WINDOWS MEDIA PLAYER\WMPLAYER.EXE
C:\WINDOWS\DESKTOP\TABS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.wanadoo.co.uk/iesearch/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.02.3000.1002\EN-XU\STMAIN.DLL
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\WANADOO\WSBAR\WSBAR.DLL
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [PCCIOMON.EXE] "C:\Program Files\Trend PC-cillin 2000\PCCIOMON.EX_"
O4 - HKLM\..\Run: [WebTrap.exe] "C:\Program Files\Trend PC-cillin 2000\WebTrap.ex_"
O4 - HKLM\..\Run: [pop3trap.exe] "C:\Program Files\Trend PC-cillin 2000\pop3trap.ex_"
O4 - HKLM\..\Run: [SecondChance] C:\PQSC\PROGRAM\SCTRAY.EXE
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [MicroDialler] C:\Wanadoo\WanadooConnectionKit\atdialler1.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [TIPS] C:\MSINPUT\tips\mouse\tips.exe
O4 - HKLM\..\Run: [POINTER] C:\MSINPUT\point32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [LexStart] lexstart.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [PCCIOMON.EXE] "C:\Program Files\Trend PC-cillin 2000\PCCIOMON.EX_"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - Startup: Digimax Viewer 1.0.lnk = C:\Program Files\Samsung\Digimax Viewer 1.0\DigimaxViewer.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\WANADOO\WSBAR\WSBAR.DLL/VSearch.htm
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: RealGuide - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab28578.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab

Ok theres the new log. The mentor thing doest seem to be in add/remove programs?? the adverts I kept getting have appeared to have stopped but..... MSN still doesnt work same problem. Thanks alot for sorting out the random adverts.