i got a bad virus on my pc, im trying to restore to how it came from the factory with original os, my alt f10 does not work, can i do a recovery from the command prompt, also my system restore is not working

Hi and Welcome to D-A-L,

I would suggest you follow this link to post a HJT log to the correct forum. It is important to be cleared of Malware by the experts, then we can address your system restore problem at a later date if it is still evident.

kind regards,