Hi

I have a Fujitsi Siemens PC running Windows XP SP2. I have had it just over 3 years.

Today I was ripping a couple of my audio CDs to my computer when the DVD drive stopped working completely. It wouldn't respond no matter what I tried. I tried a DVD film, Playing a music CD, a Data CD. The drive would just keep spinning with the light on the drive continually flashing. If I tried to go to My Computer to see the drive the "egg timer" would appear and just stay on the screen. As soon as I opened the drive, My Computer would be OK again.

I looked in Device Manager and the drive (a TSST corp CDDVDW - S202J) was working properly. The troubleshooter didn't help so I uninstalled the device and when I rebooted, Windows XP found it and reinstalled it but the same problems happened. Any ideas or has my DVD drive died?

Many thanks for your anticipated help
Graham

Event Viewer
--------------------------------------------------
Check your Event Viewer via Administrative Tools.

Open the System as well as Application tabs and look for red X errors that coincide with your problem. Details here:

How to view and manage event logs in Event Viewer in Windows XP

Basic information on Event Viewer errors can be found here: EventID.Net

You can copy/paste from the properties window (right click the error line) using the clipboard icon:

Hi

Here are the System errors from yesterday: -


1st error (occurred 8 times)

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 18/04/2009
Time: 22:19:15
User: N/A
Computer: GRAHAM
Description:
The General Purpose USB Driver (adildr.sys) service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

2nd error (occurred 3 times)

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 19/04/2009
Time: 13:17:18
User: N/A
Computer: GRAHAM
Description:
The Ati HotKey Poller service terminated unexpectedly. It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Here are the Application errors from yesterday as well: -

1st error (occurred 2 times)

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 19/04/2009
Time: 14:18:25
User: N/A
Computer: GRAHAM
Description:
Hanging application iexplore.exe, version 7.0.6000.16791, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 37 39 31 20 69 6e 16791 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

2nd error (occurred 4 times)

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 19/04/2009
Time: 15:06:50
User: N/A
Computer: GRAHAM
Description:
Faulting application ad-aware.exe, version 7.1.0.12, faulting module ad-aware.exe, version 7.1.0.12, fault address 0x00098312.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 64 2d ure ad-
0018: 61 77 61 72 65 2e 65 78 aware.ex
0020: 65 20 37 2e 31 2e 30 2e e 7.1.0.
0028: 31 32 20 69 6e 20 61 64 12 in ad
0030: 2d 61 77 61 72 65 2e 65 -aware.e
0038: 78 65 20 37 2e 31 2e 30 xe 7.1.0
0040: 2e 31 32 20 61 74 20 6f .12 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 39 38 33 31 32 0d 0a 098312..

3rd error (occurred 2 times)

Event Type: Error
Event Source: PerfNet
Event Category: None
Event ID: 2004
Date: 19/04/2009
Time: 18:54:12
User: N/A
Computer: GRAHAM
Description:
Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 34 00 00 c0 4..À

Hope this helps diagnose the problem
Graham