Are you having any other problems with the computer outside of printing?

What scans were you trying?

Have you tried Trend Micro?

http://housecall.trendmicro.com/emea/

No, no other problems apart from not being able to start help and support, tried several and trend being 1 of them and none would start.

I have downloaded Kaspersky and doind a scan now i will come back to u as soon as its finished.

This is starting to appear as a virus of some kind.

The Help & Support is a typical "knock out".

If you have the XP CD that corresponds to this computer you might try running the system file checker:

start Run... sfc /scannow

If your CD is not SP3 this may not work.

Anyway let us know how it goes.

We can direct you to virus fixers if need be.

did a scan with kaspersky in safe mode which took 18 hrs so cancelled it, did a scan with avg in safe mode and there was a trojan in the kaspersky file, did the sfc scannow and nothing, tried renaming spool file to then check against xp cd but it will not allow me to rename following a google search about spooler sub system, still in same boat!

Tried the housecall from trend and it starts to load, on the left indicates checking platform and browser then goes to idle and hangs, any idea please

Try following the steps in this thread and post a HijackThis log for Broni to look at:

http://www.techhelpforum.com/showthread.php?t=6820

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/16/2009 at 09:49 PM

Application Version : 4.22.1014

Core Rules Database Version : 3796
Trace Rules Database Version: 1745

Scan type : Complete Scan
Total Scan Time : 03:03:18

Memory items scanned : 164
Memory threats detected : 0
Registry items scanned : 4870
Registry threats detected : 0
File items scanned : 81232
File threats detected : 1

Adware.Tracking Cookie
C:\Documents and Settings\Richy.HME-NUIBE8BKU36\Cookies\richy@doubleclick[2].txt
only a cookie found, fist check will start with second

Malwarebytes' Anti-Malware 1.34
Database version: 1856
Windows 5.1.2600 Service Pack 3

2009-03-16 23:33:15
mbam-log-2009-03-16 (23-33-15).txt

Scan type: Full Scan (C:\|)
Objects scanned: 155075
Time elapsed: 55 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Not sure if you were waiting for a reply here but if you get a HJT log please start a new thread in the HJT section and post a reference to this thread as well.

HJT Logs section:

http://www.techhelpforum.com/forumdisplay.php?f=32

This thread:

http://www.techhelpforum.com/showthread.php?t=6786