Hello,
I get this Error Message, hopefully someone can please help me here, the Error Message: Technical Information
Stop 7F, 0x00000008 (double-fault) error occurs because of a single-bit error in the ESP register.
My computer reboots itself at times, then the above Error Message appears. But then at times, my computer freezes-locks up, and I have to turn it off the hard way, then, and the above Error Message appears, too.

I have a Dell Dimenson 2400, with Windows XP, Internet Explorer 7.

Thanks for any help.

morethanlost

Steps to begin the diagnosis of BSOD errors aka Blue Screen of Death



Check your Event Viewer via Administrative Tools.

Open the System as well as Application tabs and look for red X errors that coincide with your problem. Details here:

How to view and manage event logs in Event Viewer in Windows XP

Basic information on Event Viewer errors can be found here: EventID.Net




Also turn off the auto restart function:

How to turn off Auto Restart in XP

Right click on My Computer

Select Properties

Select the Advanced tab then the Startup & Recovery section

Select the Settings button

Uncheck "Automatically restart" and then click Apply


This will give you a Blue Screen with the error message rather than restarting the computer.

Write down the error detail then use the reset button on the computer to restart.


Also while in this section change the Write debugging information setting to:

Kernel memory dump


Basic information about these errors can be found here:

Troubleshooting Windows STOP Messages




Then if your Blue Screen is showing a Memory Dump do the following:


Go to start | Search | All files and folders and type in .dmp in the All or part of the file name: box.
Note the location of your .dmp files.
If no .dmp files check for minidump.
Remember this location and the path that leads to it.

Then:

1) Download and install the

Debugging Tools from Microsoft

All you need do is download and install this. Make no attempt to start or run it.

2) Download and install this

debugwiz

This is a DOS based batch file that will command the above Microsoft Tools.

3) Open the Wiz & Browse to, or paste in the path to, your .dmp file.

4) After the Wiz creates a Text document attach it back to your thread.



If you are looking for links on how to interpret this data for yourself try here first:

Using the Windows Debugger:
Exceptions, Bugchecks, and Register Context




General causes of "STOP 0x0000007F" errors

jephree,
I have done what you have mentioned here, I found alot that has red x-check mark by them, but am not sure what to do, the links for the Web Sites, are good, but I can not find help, on what to do, with the red x's, am not sure what to remove, of what to try to fix, and if try to fix, how can I do that? Thanks for your reply back to me.



morethanlost

Oh, the box by the Automatic Restart, is not check marked.

Try to note the time of Red X errors and look for any that coincide with a crash. Post back the Event ID & the Source & the Description.

Actually the dump logs are the best way to diagnose. So after installing those tools please post the logs you are getting.

jephree,
I will check the red x errors, to see if any that coincide with a crash, will try to post back th Event ID & the Source & the Description, like copy and paste?

Now, you have lost me, dump logs? Installing what tools, & how?


Thanks,

morethanlost

Follow the instructions and links in my first post under the heading:

Then if your Blue Screen is showing a Memory Dump do the following: