Hi all, I've just bought a new Canon Pixma MP160 all-in-one and installed it to the letter as per instructions. All goes well until I'm asked to connect the usb cable, then installation fails as the printer is not recognized. I have had this problem before with a Lexmark all-in-one I bought but returned it as faulty. my old Lexmark P706 connects and prints fine when I reinstalled it. Any help would be great, thanks!


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OS Information:
PropertyValue
OS Name Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
PropertyValue
Current Clock Speed 1804
Description x86 Family 15 Model 28 Stepping 0
Manufacturer AuthenticAMD
Name AMD Sempron(tm) Processor 3100+


Memory (RAM):
PropertyValue
Bank Label BANK0
Capacity 536870912

Bank Label BANK1
Capacity 1073741824

Total Memory Deteced in Hardware: ~1536 MB
Memory Reported to Operating System: 1535MB

Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model WDC WD1200BB-00DWA0
Media Type Fixed hard disk media
Size 120031511040 (~112 GB)
Number of Partitions 1

Description Disk drive
Manufacturer (Standard disk drives)
Model WDC WD2000JB-00REA0
Media Type Fixed hard disk media
Size 200047034880 (~186 GB)
Number of Partitions 1


Installed Printers:
PropertyValue

Motherboard:
PropertyValue
Manufacturer ASUSTeK Computer INC.
Model
Name Base Board
Part Number
Product K8S-MX
Serial Number MB-1234567890
Version Rev 1.xx


BIOS:
PropertyValue
Manufacturer American Megatrends Inc.
Name BIOS Date: 09/06/05 18:04:06 Ver: 08.00.11
Release Date 20050906000000.000000+000
Version A M I - 9000506


Monitor:
PropertyValue
Description Plug and Play Monitor
Name Plug and Play Monitor
Screen Height 768
Screen Width 1024


Keyboard:
PropertyValue
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


Pointing Device:
PropertyValue
Manufacturer Microsoft
Name Microsoft PS/2 Mouse


Sound Card:
PropertyValue
Manufacturer Analog Devices, Inc.
Description SoundMAX Integrated Digital Audio
Device ID PCI\VEN_1039&DEV_7012&SUBSYS_810D1043&REV_A0\3&267 A616A&0&17

Manufacturer Microsoft
Description Unimodem Half-Duplex Audio Device
Device ID MODEMWAVE\0\{3F4BFCF2-6AFE-4F6B-BCC0-2A0B8B57DA42}


Video Card:
PropertyValue
Adapter Compatibility NVIDIA
Adapter RAM 134217728
Description NVIDIA GeForce 6600 GT
Installed Display Drivers nv4_disp.dll
Driver Version 6.14.10.7777
Driver Date 20/07/2005 13:07:00
Video Mode Description 1024 x 768 x 4294967296 colors


DirectX Installation:
PropertyValue


Modem:
PropertyValue
Model SoftV90 Data Fax Voice Modem
Name SoftV90 Data Fax Voice Modem


Network Adapters:
PropertyValue
Description SiS190 100/10 Ethernet Device - Packet Scheduler Miniport
Description Packet Scheduler Miniport

External Ports:
PropertyValue
External Reference Designator PS/2 Mouse
External Reference Designator PS/2 Keyboard
External Reference Designator LPT 1
External Reference Designator COM A
External Reference Designator Audio Mic In
External Reference Designator Audio Line In
External Reference Designator Audio Line Out
External Reference Designator LAN
External Reference Designator USB1
External Reference Designator USB2
External Reference Designator USB3
External Reference Designator USB4
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator

Expansion Slots:
PropertyValue
Slot Designation AGP
Slot Designation PCI1
Slot Designation PCI2
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Does Device Manager show any issues with any hardware?

Hi, no, Device Manager doesn't show any conflicts at all. It does, however, show an "unknown device" under my usb controllers. I have the latest BIOS update for my board and the USB drivers are dated 01/07/2001. They are SiS 7001 PCI to USB Open Host controllers. Thanks

Delete the "Unknown device", reboot the PC and check Device Manager again to see if that is still showing.

Unknown device disappears but re-appears on installing the printer again.
I decided to try a Belkin usb/firewire card (F5U508) and now I don't get the unknown device warnings anymore!(Hurray!). Problem now is, the printer isn't detected by the PC during installation. I've tried following the instructions, Uninstalled all the drivers/software with the printer and re-installing. Device Manager is very happy - no !!! or unknown devices but no printer either! Control Panel shows the printer installed but I'm unable to print anythingas it says "please connect your printer". Could my usb cable be suspect? It worked fine with my old printer - Lexmark P706. Again, thanks in advance!

I've been trying to look up whether the Lexmark P706 is USB 1.1 or USB 2.0 but I haven't been able to find out. I'm wondering whether the USB cable that you have is only rated for USB 1.1. If the cable says "USB 2.0" or "High-speed USB", then it should be able to handle the new printers as well as the old one.

It may, however, be the case that the cable is faulty. This would be very unusual but certainly not impossible. You've now tried two printers and different USB ports/controllers so it wouldn't be unreasonable to say that the only thing that you haven't swapped is the cable.

Hi again!
Problem is sorted! I got a new hi-speed usb2 cable and reinstalled the blighter - working!! Thanks for your help and patience with me!
Cheers!

Thanks for the update

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