After having my DVD burner for over a year without using it I finally decided to use it to burn a moviel. So when I tried to put in a blank DVD-R and burn an .iso file to it Nero said there was no blank DVD in the drive.
After that I figured it might have been a compatibilty issue and ran a scan of my hardware to make sure it could read DVD-R even though I was sure that it could read both +,-,RW and DL DVDs. The scan showed that it could read +,-,RW and DL so I tried putting in a DVD to see if it would play and it wouldn't.
I tried going to the PRODUCT HELP PAGE for my computer and I don't see and driver updates for my DVD Drive and the only DRIVER that comes close since it has the 4164B ID won't work on my computer because I need an A: drive (which they should know doesn't since it comes stock without one) or I have to burn it to cd which I tried and doesn't seem to work.
After doing numerous google searches that didn't turn up anything I decided to post this hoping someone could help so I don't have call tech support and having to talk to some outsourced employee who's just going to tell me that my warrenty is expired and to just replace the drive. Here's a copy of the DVD info if it helps.





And here are my systems specs if it helps out any
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OS Information:
PropertyValue
OS Name Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS
Processor:
PropertyValue
Current Clock Speed 1808
Description x86 Family 15 Model 28 Stepping 0
Manufacturer AuthenticAMD
Name AMD Sempron(tm) Processor 3000+
Memory (RAM):
PropertyValue
Bank Label Bank0/1
Capacity 536870912
Total Memory Deteced in Hardware: ~512 MB
Memory Reported to Operating System: 383MB
Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model ST3200822A
Media Type Fixed hard disk media
Size 200046551040 (~186 GB)
Number of Partitions 2
Description Disk drive
Manufacturer (Standard disk drives)
Model Generic USB CF Reader USB Device
Media Type
Number of Partitions
Description Disk drive
Manufacturer (Standard disk drives)
Model Generic USB MS Reader USB Device
Media Type
Number of Partitions
Description Disk drive
Manufacturer (Standard disk drives)
Model Generic USB SD Reader USB Device
Media Type
Number of Partitions
Description Disk drive
Manufacturer (Standard disk drives)
Model Generic USB SM Reader USB Device
Media Type
Number of Partitions
Installed Printers:
PropertyValue
Name PaperPort Color Image
Port Name BIPORT
Default False
Driver Name PaperPort Color Printer Driver
Name PaperPort Black & White Image
Port Name BIPORT
Default False
Driver Name PaperPort Mono Printer Driver
Name Microsoft Office Document Image Writer
Port Name Microsoft Document Imaging Writer Port:
Default False
Driver Name Microsoft Office Document Image Writer Driver
Name Fax
Port Name SHRFAX:
Default False
Driver Name Microsoft Shared Fax Driver
Name Brother PC-FAX
Port Name USB001
Default False
Driver Name Brother PC-FAX
Name Brother MFC-420CN USB Printer
Port Name USB001
Default True
Driver Name Brother MFC-420CN USB Printer
Motherboard:
PropertyValue
Manufacturer ASUSTek Computer INC.
Model
Name Base Board
Part Number
Product Salmon
Serial Number MB-1234567890
Version 1.04
BIOS:
PropertyValue
Manufacturer Phoenix Technologies, LTD
Name Phoenix - Award BIOS v6.00PG
Release Date 20050420000000.000000+000
Version AWARD - 42302e31
Monitor:
PropertyValue
Description HP vs15 flat panel monitor
Name HP vs15 flat panel monitor
Screen Height 768
Screen Width 1024
Keyboard:
PropertyValue
Description Compaq PS2 Keyboard (2K - 3)
Pointing Device:
PropertyValue
Manufacturer Microsoft
Name PS/2 Compatible Mouse
Sound Card:
PropertyValue
Manufacturer Realtek
Description Realtek AC'97 Audio
Device ID PCI\VEN_1039&DEV_7012&SUBSYS_2A05103C&REV_A0\3&61A AA01&0&17
Manufacturer Microsoft
Description Unimodem Half-Duplex Audio Device
Device ID MODEMWAVE\0\{AF59736B-7861-45BF-A062-074086AFDFCC}
Video Card:
PropertyValue
Adapter Compatibility SiS
Adapter RAM 134217728
Description SiS 760
Installed Display Drivers sisgrv.dll
Driver Version 6.14.10.3720
Driver Date 1/9/2006 6:59:12 PM
Video Mode Description 1024 x 768 x 4294967296 colors
DirectX Installation:
PropertyValue
Version 6.03.01.0148
Modem:
PropertyValue
Model Motorola SM56 Speakerphone Modem
Name Motorola SM56 Speakerphone Modem
Network Adapters:
PropertyValue
Description SiS 900-Based PCI Fast Ethernet Adapter - Packet Scheduler Miniport
Description Packet Scheduler Miniport
Description RAS Async Adapter
Description 1394 Net Adapter
Description WAN Miniport (L2TP)
Description WAN Miniport (PPTP)
Description WAN Miniport (PPPOE)
Description Direct Parallel
Description WAN Miniport (IP)
Description Packet Scheduler Miniport
Description NETGEAR RangeMax(TM) Wireless USB 2.0 Adapter WPN111 - Packet Scheduler Miniport
Description Packet Scheduler Miniport
External Ports:
PropertyValue
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator USB1
External Reference Designator USB2
External Reference Designator USB3
External Reference Designator USB4
External Reference Designator USB5
External Reference Designator USB6
External Reference Designator VIDEO
External Reference Designator Line In
External Reference Designator ETHERNET
Expansion Slots:
PropertyValue
Slot Designation PCI1
Slot Designation PCI2
Slot Designation PCI3
Slot Designation AGP
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I probably should have put this info earlier but I was in a rush but here's the stuff I tried so far

- Using canned air to blow out the drive
- Unistalling all virtual drives and burning software that was not originally on the system
- Updating the driver (check original post for more info about that)
- Install driver that was included in my "Help and Support Center" program that came installed on the system (although it only installs the DVD ROM driver and when I try to install the "DVD+RW/+R (dvd writer)" driver it says "Unable to run the test. Device not found on the system")