CD Drive not showing up

  1. #1

    CD Drive not showing up

    A while ago my CD drive stopped showing up in device manager/My Computer. So i took it into best buy and they replaced the CD Drive, but it still dosent work. Its a LapTop so i cant really take it apart too well. can anyone tell me how to fix it please?

  2. #2
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Take it back to Best Buy and demand what you paid for.

    That being said: If it does not show under the Device Manager: Start/Run/ devmgmt.msc

    nor My Computer

    Check the BIOS settings.

    If all these show nothing then you have a bad drive or connection.

  3. #3
    Thanks!
    umm...how do i check BIOS?

  4. #4
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Depends on the make and model of the laptop but generally right after you power on press the Delete key.

    Or watch the screen for a BIOS Setup key: some use F2.

    In the BIOS Setup you use the arrow keys to navigate. The Esc key to shift from menus.

    All BIOS are different but somewhere you should find a list of detected drives.


    If you have a problem finding this: what is the exact make and model of the laptop?

  5. #5
    I found th BIOS thing but there isnt a list of Drives
    ITs a Toshiba Satallite P35-S611

  6. #6
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    What is listed in the Boot Menu in the BIOS?

  7. #7
    +Hard Disk
    TOSHIBMK1031GAS
    CD DRIVE
    EXTERNAL DRIVE
    SYSTEM BOOT
    or something to that effect

  8. #8
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    So it does not list a specific CD drive?

  9. #9
    It jsut says
    CD-ROM/DVD DRIVE
    but for the disk drive it lists TOSHIBAMK1031GAS

  10. #10
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    TOSHIBAMK1031GAS is your hard drive. The original DVD/CD drive was:

    P35-S611

    Optical Disk Drive:
    • Fixed Bay DVD Super Multi Drive
    Maximum Speed
    5.25” EIDE, 12.7mm height. Capability: CD-ROM (24x read),
    CD-R (16x write), CD-RW (4x write), DVD-ROM (8x read),
    DVD-R (4x write), DVD-RW (2x write), DVD+R (2.4x write),
    DVD+RW (2.4x write), DVD-RAM (2x write)
    Compatibility
    CD-ROM(read), CD-R(read/write), CD-RW(read/write), DVDROM(
    read), DVD-R(read/write), DVD-RW(read/write),
    DVD+R(read/write), DVD+RW(read/write), DVDRAM(
    read/write)
    http://www.csd.toshiba.com/cgi-bin/t...ceghdgngdgmn.0

    http://www.csd.toshiba.com/cgi-bin/t...odel&x=14&y=15


    My suggestion is to take it back to Best Buy and get them to fix it. If it never worked since they changed it it is their problem. IMHO :O

    Your computer is apparently not detecting the drive at any level. The connection could be bad or the drive could be bad or not compatible with your laptop.

    Sorry I can't be more constructive.

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