Hi there,

Excuse me if anything I write makes no sense, I am not the most clued up when it comes to computers! I have loaded up my PC, and when going into my computer the D and E drives are missing, only the A and C are left. They are there when the computer first loads, so I was wondering how to get them to come back to my computer?

Any help will be gratefully received!!!!

Jo

welcome jo to dal the online computer help forum]


can you actually use your cd dvd drives although they are not being reconised

are they old, if so one could have gone wrong and as they are on the same ide cable( that is how they are attached to the motherboard) that could show that they are missing

please get back to me for further help


hope this helps

Hi there,

The drives are working can open them both from the buttons at the front. Hope this helps!!

Jo

yep that just meanss that they are getting power ok the ide cable is a sepperate cable betwean the motherboard and the drives cd/dvd just make sure that it has not come loose in side the case but turn the power of first

Ok, will do, and will get bck to you, thanks

Jo

Ok, have checked the IDE cable all semmed fine. It has not corrected the problem!

Just to clarify: the D & E drives are both DVD or CD drives?

Both are seen in the BIOS but not in Windows?

Both were previously working OK?

Did you unplug & replug the ribbon cable into the motherboard?


Check the Device Manager: RT click My Computer then click Manage then Device Manager or go to start/run/ devmgmt.msc for any "!"

Look under DVD/CD-ROM drives
press + to expand

as well as:

IDE ATA/ATAPI controllers +
Secondary IDE Channel

Apologies for the lateness of my reply. All of your assistance is greatly appreciated. Ok, jephree, One is a CD drive, and one is a DVD drive. No, I haven't taken the ribbon cable out, should I?

Under device manager, there is a tab that says Hard disk controllers, and when I expand it it says primary IDE controller (single fifo) and secondary IDE contoller (single fifo), and both of these have a "!" next to them.

Does that help?

Jo

The ! indicates a problem.

Right click the controller line & choose Properties.
See if it gives you any info.
If nothing special try Updating Drivers.
Also can try Troubleshooting.

Do you have a floppy/CD with the controller/driver files for your motherboard? If so, reinstall them.

If you don't, open Device Manager, remove/uninstall everything (three entries) under the Hard disk controllers section. Reboot (shutdown/restart) your system and let windows find them, and install the MS drivers and system files. (You'll need your O/S CD for the "new" files.) Once the devices are reinstalled, open DM again and drill down through Hard disk controllers to the Bus Master PCI IDE Controller. Highlight it and click Properties. Click settings. Select Both channels instead of Default.

Let us know your results.