I recently brought my computer in to a computer shop in town to get spyware, viruses, and other harmful things removed from my computer and it runs way better now but the sound does not work!!! It does not detect the onboard sound card and the little speaker icon that should be in the task bar is not there. the sound card isn't in the device manager either. I tried installing the drivers for it but it did not work.

Computer

Sony VAIO PCV-RS 422X
Motherboard-ASUS P4SD-VX (hard to find info on)
Microsoft Windows XP Home Service pack 2
P4 2.8 GHz HT
512 MB of ram
120 GB hard drive

Any help would be great

Hi Pip,
If.. what you said in your post is 100% accurate..
take your computer back to the shop asap..
it's likely that they caused the problem.
RGPHNX

Originally Posted by Pip

I recently brought my computer in to a computer shop in town to get spyware, viruses, and other harmful things removed from my computer and it runs way better now but the sound does not work!!! It does not detect the onboard sound card and the little speaker icon that should be in the task bar is not there. the sound card isn't in the device manager either. I tried installing the drivers for it but it did not work.

Computer

Sony VAIO PCV-RS 422X
Motherboard-ASUS P4SD-VX (hard to find info on)
Microsoft Windows XP Home Service pack 2
P4 2.8 GHz HT
512 MB of ram
120 GB hard drive

Any help would be great

Is this the board?

http://www.asus.com/products/mb/sock.../overview.htm#

Do you know the make & model of the sound card?

It is a card & not an on-board chip?

Go to Start/ Run/ dxdiag | Sound

What is listed there?

Also check the Device Manager: RT click My Computer then click Manage then Device Manager or go to start/run/ devmgmt.msc for any "!"

Here is the board name-ASUS P4SD-VX, the sound card is an on board chip, ADI SoundMax Audio. It does not show up in the device manager. the attached pictures are what the dxdiag shows

It is a board made specifically for Sony Vaio Computers

If the sound controller doesn't show up in Device Manager, that means Windows doesn't even see it, regardless of whether it has a driver or resources available. If Windows doesn't even see a device, it's generally because it's either faulty or switched off in the BIOS.

Reboot the PC and follow the on-screen instructions to enter the System BIOS Setup screen (usually says "Press F2 for Setup" or something similar). Browse around the different screens for the BIOS and see if you can see anything referring to the on-board sound. Make sure that all options for the sound are 'Enabled'. Save any changes and exit the BIOS. The system will then boot into Windows and you can check in Device Manager again.

Let us know whether that helps

tried that, but it didn't change anything. the sound still does not work. 256 mb of ram was just added and it is a different brand and a slower speed than the other two sticks, could that be whats causing the problem?

No, the RAM shouldn't make any difference. If the sound chip is enabled properly in the BIOS and Windows isn't detecting it, it sounds like you may have a faulty sound chip, which would require a new motherboard.

Is the system still under warranty? If so, phone Sony and they can either talk you through checking the drivers, etc again (they'll know all the filenames and versions as they made the files) or they can get the motherboard replaced. If it's not under warranty, it would be worth trying to take it back to the shop and explaining that it worked OK before you took it in there, as RGPHNX suggested on 3rd June.

If neither of these is an option, you've probably got room inside the system for a separate sound card if it's a desktop / mini-tower PC.

Hope that helps