Laptop unable to connect!

  1. #1
    Wikety is offline Elite Member

    Laptop unable to connect!

    So i have a fairly new laptop running vista and i can seem to connect to the net;

    anyway here is the situation and bit of info on the whole thing

    ISP - iinet
    Modem - Belkin, F1PI210ENau
    Router - ASUS, WL-520GC
    Connection type - Wireless
    Encryption - None
    Computer with the issue - Vista home
    Other computers on the network - vista home, xp home
    internet browser - ie latest
    symptoms - says connected to the internet when i view the network sharing in control pannel.
    try openinng ie but no connection
    it says it recieves/sends data
    i have tried using an ethernet cable directly through the modem and router yet same avail.
    there is no encryption on the router.
    all the other computers on the network function normally.

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Owner>ping 206.190.60.37
    Pinging 206.190.60.37 with 32 bytes of data:
    Reply from 206.190.60.37: bytes=32 time=318ms TTL=50
    Reply from 206.190.60.37: bytes=32 time=340ms TTL=50
    Reply from 206.190.60.37: bytes=32 time=363ms TTL=50
    Reply from 206.190.60.37: bytes=32 time=283ms TTL=50
    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 283ms, Maximum = 363ms, Average = 326ms
    C:\Users\Owner>ping yahoo.com
    Pinging yahoo.com [209.191.93.53] with 32 bytes of data:
    Reply from 209.191.93.53: bytes=32 time=310ms TTL=49
    Reply from 209.191.93.53: bytes=32 time=333ms TTL=49
    Reply from 209.191.93.53: bytes=32 time=253ms TTL=49
    Reply from 209.191.93.53: bytes=32 time=275ms TTL=49
    Ping statistics for 209.191.93.53:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 253ms, Maximum = 333ms, Average = 292ms
    C:\Users\Owner>nbtstat -n
    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []
    No names in cache
    Wireless Network Connection:
    Node IpAddress: [192.168.1.8] Scope Id: []
    NetBIOS Local Name Table
    Name Type Status
    ---------------------------------------------
    COMPUTER <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    WORKGROUP <1E> GROUP Registered
    COMPUTER <20> UNIQUE Registered
    WORKGROUP <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered
    C:\Users\Owner>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Computer
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-21-00-CA-91-38
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e07a:e34e:26c2:f52%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, June 07, 2009 9:40:04 AM
    Lease Expires . . . . . . . . . . : Monday, June 08, 2009 9:47:38 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 268443904
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-56-5B-22-00-23-8B-95-C4-6F
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-23-8B-95-C4-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{AA46CABD-5A22-4225-9A1B-7401322DD
    25A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


  2. #2
    cyberjunkee is offline Dedicated Member
    Hi ,

    I had the same problem with my laptop - i firstly installed 20mb broadband on a "G" wireless network hub . Just running the installation disc allowed full connectivity . I found that at times running a repair on the actual wireless adapter sorted the problem . When I networked my laptop to my main pc on a named private network the wireless connection showed but I had the same problems as you describe .

    Firstly most connectivity issues can be resolved by flushing the DNS cache with the Command Prompt :

    Vista DNS Cache: Flush, Clear, or Reset | Microsoft Vista | Tech-Recipes

    Secondly try setting a new seperate network specific to the laptop - all router settings can be found and set / reset on the ip address

    192.168.1.1

    Firewall settings can also prevent connection on a network - make sure you have your full ip range open in the exceptions - vista's firewall allows wireless networking pretty much automatically but I've had problems with zonealarm and eset .

    I personally don't use my laptop much on the internet after purchasing a better spec tower system and 50mb connection . Wireless networks run on either "G" or "N" routers , G is for the slower connection N for the faster , also the coverage is better with stronger wireless signal on "N" series routers . My laptop used to connect with a full signal strength on the G network and i could easily make almost full use of the 20mb avaliable but just simply moving into my bedroom where I mainly use my laptop if I can't be bothered to get out of bed and have things to do I'd lose signal completely . Interference to a wireless signal can be caused by many things , heating pipes , cables , etc .

    Another solution is to buy a set of wireless plugs - these plug into a socket , ethernet connect to your router and then similarly to your laptop . I got a set from ebay for £10 and they give full capacity connection and run as if they were on original LAN and cut the need to use wireless adapters completely .
    Last edited by cyberjunkee; 07-06-2009 at 04:37 AM. Reason: more info

  3. #3
    townsbg is offline Senior Member
    Have you tried another browser? Have you even been able to connect to the internet? What service pack do you have? When you open up "network and sharing center" [from the control panel] in the pane on the left hand side there is a link that says "diagnose and repair" have you tried that?

  4. #4
    Wikety is offline Elite Member
    Quote Originally Posted by townsbg View Post
    Have you tried another browser? Have you even been able to connect to the internet? What service pack do you have? When you open up "network and sharing center" [from the control panel] in the pane on the left hand side there is a link that says "diagnose and repair" have you tried that?
    Yes, that didnt work either, any other suggestions i'm willing to try anything

  5. #5
    Wikety is offline Elite Member
    Quote Originally Posted by cyberjunkee View Post
    Hi ,

    I had the same problem with my laptop - i firstly installed 20mb broadband on a "G" wireless network hub . Just running the installation disc allowed full connectivity . I found that at times running a repair on the actual wireless adapter sorted the problem . When I networked my laptop to my main pc on a named private network the wireless connection showed but I had the same problems as you describe .

    Firstly most connectivity issues can be resolved by flushing the DNS cache with the Command Prompt :

    Vista DNS Cache: Flush, Clear, or Reset | Microsoft Vista | Tech-Recipes

    Secondly try setting a new seperate network specific to the laptop - all router settings can be found and set / reset on the ip address

    192.168.1.1

    Firewall settings can also prevent connection on a network - make sure you have your full ip range open in the exceptions - vista's firewall allows wireless networking pretty much automatically but I've had problems with zonealarm and eset .

    I personally don't use my laptop much on the internet after purchasing a better spec tower system and 50mb connection . Wireless networks run on either "G" or "N" routers , G is for the slower connection N for the faster , also the coverage is better with stronger wireless signal on "N" series routers . My laptop used to connect with a full signal strength on the G network and i could easily make almost full use of the 20mb avaliable but just simply moving into my bedroom where I mainly use my laptop if I can't be bothered to get out of bed and have things to do I'd lose signal completely . Interference to a wireless signal can be caused by many things , heating pipes , cables , etc .

    Another solution is to buy a set of wireless plugs - these plug into a socket , ethernet connect to your router and then similarly to your laptop . I got a set from ebay for £10 and they give full capacity connection and run as if they were on original LAN and cut the need to use wireless adapters completely .
    I tried flushing the dns, that didnt work either.

    I'm able to view and transfer files between the shared network but unable to access the router or the modem, any ideas?

  6. #6
    townsbg is offline Senior Member
    Browse to Command Prompt under accessories, right click and select Run As Administrator. Type in the following one at a time in order:
    ipconfig /release
    ipconfig /renew

  7. #7
    townsbg is offline Senior Member
    Also right click on computer --> properties --> device manager. Click on the "View" menu and select "show hidden devices". Under the network adapters look to see if any of them looks unusual. Double click on the entries for your wireless and ethernet adapters and post back on the device status.

  8. #8
    broni is offline Senior Member
    I can see, the connection is there (ping is fine), so there is no reason to play with connection settings anymore.
    What browser beside IE, did you try?
    What are your security programs?
    The laptop is new, so have you been able to get any connection ever?

  9. #9
    Wikety is offline Elite Member
    Quote Originally Posted by broni View Post
    I can see, the connection is there (ping is fine), so there is no reason to play with connection settings anymore.
    What browser beside IE, did you try?
    What are your security programs?
    The laptop is new, so have you been able to get any connection ever?
    I'll try using Firefox now, i currently have no security programs besides the windows defender etc which are all disabled.

  10. #10
    Wikety is offline Elite Member
    Save 20% on AVG Internet Security 2012 Suite!
    Alright Success! I've connected to the internet using Firefox! Thanks a bunch guys! I prefer firefox so theres no need to understand working out connecting to IE.

    Thanks heaps been stuck on this situation for a while!

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