Hello,

Upon the request of one of the moderators, I am posting my issue here. I originally posted a Hijack This log as I thought that was the source of the problem. I am getting the shdoclc.dll error every time I attempt to connect to the internet or use any services (e.g., Outlook) wirelessly with my new Linksys 2.4Ghrtz Home Router. If I plug the landline in or take my machine to work and hardwire, no problem...for some reason it is directly related to the wireless aspect. It is very strange...some days, it works the first time I connect and then dies, returning the .dll error. The connection is always rated as "excellent" and there are no issues that the machine can see, it simply wont connect to any pages or services via the web and returns the error. Steps I have taken thus far are 1) Downloaded new IE version 7 2) called the cable company several times and assessed the issues is not related to the cable supplier (the signal is alway rated as "excellent" 3) called Linksys and troubleshot the issue on that end to no avail. We downloaded new firmware esstentially.

I am still under the impression that my machine has been hijacked. Everything was fine, I downloaded some AVI player and my Spybot monitor freaked out, I deleted whatever Spybot found and ever since then, the .dll error. If it means anything....when I run task manager and delete the Windows.dll task, it works (I just tried this this morning and that is how I am able to connect).

Can someone please help. I am posting the HJT log just in case it helps. Thank you for anyone taking the time...I am going crazy over here

Logfile of HijackThis v1.99.1
Scan saved at 7:50:19 PM, on 4/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ActivCard\acautoreg.exe
C:\Program Files\Common Files\ActivCard\accoca.exe
C:\Altiris\AClient\AClient.exe
C:\ALTIRIS\ALTIRIS CLIENT\AeXNSAgent.exe
C:\Program Files\Connected\AgentSrv.EXE
C:\Program Files\Cranite\Client\clientService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\icollect\icserv.exe
C:\Program Files\iPass\iPassConnect\iPCAgent.exe
c:\icollect\wake_up.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Patchlink\Update Agent\GRAVITIXSERVICE.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\system32\RegSrvc.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CheckPoint\SecuRemote\bin\SR_GUI.exe
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\WINDOWS\system32\TpScrLk.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Altiris\AClient\AClntUsr.EXE
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY\TPONSCR.exe
C:\PROGRA~1\ThinkPad\CONNEC~1\QCWLIcon.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2J 1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2J 1.EXE
C:\WINDOWS\system32\iprntlgn.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Connected\CBSysTray.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.exe
C:\Program Files\iPass\iPassConnect\downloader\ipccheck.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.BIN
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.netscape.com/home/winsearch200.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s
O1 - Hosts: 156.80.12.193 savprod
O1 - Hosts: 156.80.12.193 savprod.bah.com
O1 - Hosts: 156.80.12.194 savbkup
O1 - Hosts: 156.80.12.194 savbkup.bah.com
O1 - Hosts: 156.80.215.55 savprod-dr
O1 - Hosts: 156.80.215.55 savprod-dr.bah.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe
O4 - HKLM\..\Run: [iPrint Tray] C:\WINDOWS\system32\iprntctl.exe TRAY_ICON
O4 - HKLM\..\Run: [TPKBDLED] C:\WINDOWS\system32\TpScrLk.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [BLOG] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBa ttLog
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPw rMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAuto nomicMonitor
O4 - HKLM\..\Run: [AClntUsr] C:\Altiris\AClient\AClntUsr.EXE
O4 - HKLM\..\Run: [AeXAgentLogon] "C:\ALTIRIS\ALTIRIS CLIENT\AeXAgentActivate.exe" /logon
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [QuickPassword] C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
O4 - HKLM\..\Run: [QCWLIcon] C:\PROGRA~1\ThinkPad\CONNEC~1\QCWLIcon.exe
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [EPSON Stylus Photo R800] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2J 1.EXE /P23 "EPSON Stylus Photo R800" /O5 "LPT1:" /M "Stylus Photo R800"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R800 (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2J 1.EXE /P32 "EPSON Stylus Photo R800 (Copy 1)" /O6 "USB001" /M "Stylus Photo R800"
O4 - HKLM\..\Run: [iPrint Event Monitor] C:\WINDOWS\system32\iprntlgn.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - Startup: OpenOffice.org 2.0.lnk = C:\Program Files\OpenOffice.org 2.0\program\quickstart.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Software Installer - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Program Files\Lenovo\PkgMgr\\PkgMgr.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=about:blank
O15 - Trusted Zone: *.patchlinknlb.patchlink.bah.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = resource.ds.bah.com
O17 - HKLM\Software\..\Telephony: DomainName = resource.ds.bah.com
O20 - Winlogon Notify: ckpNotify - C:\WINDOWS\SYSTEM32\ckpNotify.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: QConGina - C:\WINDOWS\SYSTEM32\QConGina.dll
O20 - Winlogon Notify: tpfnf2 - C:\WINDOWS\SYSTEM32\notifyf2.dll
O20 - Winlogon Notify: tphotkey - C:\WINDOWS\SYSTEM32\tphklock.dll
O23 - Service: ActivCard Gold Autoregister (acautoreg) - ActivCard S.A. - C:\Program Files\Common Files\ActivCard\acautoreg.exe
O23 - Service: ActivCard Gold service (Accoca) - ActivCard - C:\Program Files\Common Files\ActivCard\accoca.exe
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\Altiris\AClient\AClient.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\ALTIRIS\ALTIRIS CLIENT\AeXNSAgent.exe
O23 - Service: Connected Agent Service (AgentSrv) - Connected Corporation - C:\Program Files\Connected\AgentSrv.EXE
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cranite Service (CraniteService) - Cranite Systems, Inc. - C:\Program Files\Cranite\Client\clientService.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\system32\cusrvc.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: MC/Empower i.collect Service (iCollectService) - Unknown owner - c:\icollect\icserv.exe
O23 - Service: iPassConnectEngine - iPass - C:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPCAgent - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPCAgent.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PatchLink Update - Patchlink Corporation - C:\Program Files\Patchlink\Update Agent\GRAVITIXSERVICE.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\system32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\system32\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Check Point SecuRemote Service (SR_Service) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
O23 - Service: Check Point SecuRemote WatchDog (SR_WatchDog) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

I don't see anything dodgy in the HJT log. I was initially suspicious of iPass and i.Collect but they are, apparently, OK. Could you go into Internet Explorer and select Tools > Internet Options. Go to the Connections tab and click LAN Settings. How is it set up? You should normally have nothing ticked or specified in that screen for a typical home network.

Thanks for responding. I checked the LAN settings and nothing was checked off...all boxes and bullets were blank. This issue is very strange...I have asked all my neighbors with wireless if they have any issues and they all claim to have great service with no interruptions. Landline works fine, plugging in at the office works fine...it is only on the wireless access do I get the error. The other day I ran the task manager and deleting the "rundll32.exe" task and the wireless worked fine. Like I stated, I have downloaded a new version of IE, used Firefox, talked to the Linksys people and the cable folks. The wireless connection is always shown as "Excellent" on my machine with no issues..its just that every time I go to view a page, the error appears (shdoclc.dll/dnserror) and all pages and outlook services are unavailable. If it matters, whenever I try to disable or disconnect the wireless connection, the machine blue screens, displays a long error page and then shuts down....this point also leads me to believe my machine has been corrupted.