No network connections

  1. #1

    No network connections

    I recently bought a wireless router, and seperate ADSL modem, to move up from the USB modem provided by BT.

    I connected the hardware up fine (I am not a novice) and all the lights indicate connections. But the PC cannot connect to the IP addresses of either device. I have tried just connecting the router, and all I get is page cannot be displayed when I input the URL's (eg. http://10.0.0.2 is the IP address of the router.)

    I cannot ping them either.

    If I turn off whichever device is attached to the ethernet cable, XP recognises it has been disconnected and a pop up box appears on the taskbar telling me - which indicates the hardware is connected ok.

    Any suggestions where I go from here ?


  2. #2
    DJNafey is offline UK site moderator
    It sounds like your PC is using a different IP address range. Your router is 10.0.0.2 but what is the PC using? If it's the default Windows XP "local" address, it will be 192.168.x.x and that won't be able to see a 10.x.x.x IP address.

    To check what your PC is using, go to a command prompt (Start > Run > type cmd, click OK) and, at the command prompt, type ipconfig /all - this will tell you the IP address that you're using. If it's not a compatible 10.x.x.x address, go into the TCP/IP properties of your network connection and manually set the IP address to 10.0.0.3.

    Also, if your router can act as a DHCP server (most new ones do), switch this function on once you've made a connection because you might find that the ADSL modem needs the router to assign it a suitable IP address. Once you've done that, you can set the PC's TCP/IP configuration back to 'DHCP enabled'.

    Let us know if that helps

  3. #3
    Nope, still getting nowhere fast.

    With the ADLS modem attached I have tried putting 10.0.0.3 as my IP address, subnet 255.255.255.0. But I still cannot ping 10.0.0.2. I tried it with 10.0.0.2 as the gateway, and with 10.0.0.3 as the gateway, no joy.

    If I plug in the router it assigns an IP address of 192.168.10.2, subnet 255.255.255.0, DHCP 192.168.10.1. In the router's manual it says to enter http://192.168.10.1 in IE to log into it, but I get page cannot be displayed. I cannot ping 192.168.10.1 either.

    If I unplug the router and plug in the ADSL modem it assigns a new IP, usually 192.168.1.7, subnet 255.255.255.0, DHCP &DNS 192.168.1.2. It lets me ping 192.168.1.2 but not 10.0.0.2.

    Shall I give up and go spend £60.00 on a combined ADSL wireless router ??

    Happy to try anything else you suggest and thanks for your time !


    Quote Originally Posted by DJNafey
    It sounds like your PC is using a different IP address range. Your router is 10.0.0.2 but what is the PC using? If it's the default Windows XP "local" address, it will be 192.168.x.x and that won't be able to see a 10.x.x.x IP address.

    To check what your PC is using, go to a command prompt (Start > Run > type cmd, click OK) and, at the command prompt, type ipconfig /all - this will tell you the IP address that you're using. If it's not a compatible 10.x.x.x address, go into the TCP/IP properties of your network connection and manually set the IP address to 10.0.0.3.

    Also, if your router can act as a DHCP server (most new ones do), switch this function on once you've made a connection because you might find that the ADSL modem needs the router to assign it a suitable IP address. Once you've done that, you can set the PC's TCP/IP configuration back to 'DHCP enabled'.

    Let us know if that helps

  4. #4
    DJNafey is offline UK site moderator
    When you've got the ADSL modem plugged in and that assigns a 192.168.1.x address to your PC, it's right that you can't see a 10.x.x.x address as that's a completely different IP range. But knowing that that works and you can ping between the PC and the modem is a useful final bit of information. It now sounds like everything would work fine if only you could get your router onto the 192.168.1.x range instead of 192.168.10.x. But, if you can't browse to the configuration screen in IE, then I'm not sure how you would do that. See if the manual offers any option.

    If you're thinking of ditching it and going for a simpler all-in-one solution, I can certainly recommend the 3COM OfficeConnect 802.11g wireless router / ADSL gateway / firewall combo. I paid about £65 including a PCMCIA wireless LAN card. Once I'd overcome an issue with my phone lines causing me problems, setup of the new wireless network and ADSL link was a doddle

  5. #5
    Thanks again for your time - I have ordered the 3com you suggested from Dabs and look forward to an easier set up. Cheers, Mark



    Quote Originally Posted by DJNafey
    When you've got the ADSL modem plugged in and that assigns a 192.168.1.x address to your PC, it's right that you can't see a 10.x.x.x address as that's a completely different IP range. But knowing that that works and you can ping between the PC and the modem is a useful final bit of information. It now sounds like everything would work fine if only you could get your router onto the 192.168.1.x range instead of 192.168.10.x. But, if you can't browse to the configuration screen in IE, then I'm not sure how you would do that. See if the manual offers any option.

    If you're thinking of ditching it and going for a simpler all-in-one solution, I can certainly recommend the 3COM OfficeConnect 802.11g wireless router / ADSL gateway / firewall combo. I paid about £65 including a PCMCIA wireless LAN card. Once I'd overcome an issue with my phone lines causing me problems, setup of the new wireless network and ADSL link was a doddle

  6. #6
    DJNafey is offline UK site moderator
    Save 20% on AVG Internet Security 2012 Suite!
    No problem Mark. I'll close this off now then - come back to us and open a new thread if you still have problems but I think you'll be OK now

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