Hi, this is my first post so apologies if I don't go about things the right way. I've got no sound on my parents desktop after a recent OS re-install.

I'm hoping I've included enough info here that someone will be able to advise me where I can find the right audio driver/controller (not sure of the correct terminology) but all I know is that there's a yellow question mark next to 'media audio controller' in device manager and no sound when I try and use things like Spotify etc. Can anyone help please?

Thanks for any help with this....

I've run belarc advisor, the details from which are below:

Operating System
Windows XP Professional Service Pack 3 (build 2600)
System Locale: English (United States)

System Model
eMachines, Inc. Imperial Revision 0.90
Enclosure Type: Other

Processor a
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
512 kilobyte tertiary memory cache
Not hyper-threaded

Main Circuit Board b
Board: TriGem Computer, Inc. Imperial 1.01
BIOS: Phoenix 6.00 09/12/2002

Drives
80.02 Gigabytes Usable Hard Drive Capacity
67.07 Gigabytes Hard Drive Free Space

SAMSUNG DVD-ROM SD-616T [CD-ROM drive]
SONY DVD-ROM DDU1615 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800AB-00CBA1 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMAA51309383, rev 04.07B04, SMART Status: Healthy

Memory Modules c,d
1534 Megabytes Usable Installed Memory

Slot 'J5G3' has 512 MB
Slot 'J5G2' has 1024 MB

Local Drive Volumes
c: (NTFS on drive 0) 26.21 GB 13.86 GB free
d: (NTFS on drive 0) 53.80 GB 53.20 GB free

Welcome to D-A-L.

Download, install, and run Everest Home Edition (CLEAN FreeWare) on this machine. Once it's finished loading and running, look under;

MOTHERBOARD
Post what is listed for your Motherboard (make/model) and the Motherboard Chipset description.

Computer, Summary, Display, or under Display, PCI/AGP Video. This will tell you what display adapter/chip you have. (Video Adapter and 3D Accelerator.)

Multimedia, or, under Multimedia, PCI / PnP Audio. This will tell you what sound devices you have available on your system.

Post that information exactly as presented by the program.

(NOTE: You may only need the Multimedia section information.)

Originally Posted by Dan Penny

MOTHERBOARD
Post what is listed for your Motherboard (make/model) and the Motherboard Chipset description.
Computer, Summary, Display, or under Display, PCI/AGP Video. This will tell you what display adapter/chip you have. (Video Adapter and 3D Accelerator.)
Multimedia, or, under Multimedia, PCI / PnP Audio. This will tell you what sound devices you have available on your system.
Post that information exactly as presented by the program.
(NOTE: You may only need the Multimedia section information.)

Thanks a lot Dan, your reply is much appreciated. I think I've done what you suggested although there seems to be loads of information below. I hope you can make sense of it and help me out with the problem I've got i.e. no sound/audio controller missing. Have I included all the info that's required? Many thanks.

I just spent ages posting all the details then realised I'm currently using my own laptop so all the details I posted were for my computer when it's the details for my parents desk top that I need to post up! Next time I'm over at my folks place I'll do it (I'm currently at my own place and forgot I'm not using the pc I need to find the audio controller for lol). Sorry about that. I won't be going to see my parents for at least a week now so if you don't mind I'll refresh the thread and post the relevant details for their pc when I'm at their place which will be next weekend (most likely).

Sounds good. I (or someone else) will see the info and get back to you with either a file/source locatiom for the drivers.

Originally Posted by Dan Penny

Sounds good. I (or someone else) will see the info and get back to you with either a file/source locatiom for the drivers.

Ok here goes, I'm back at my parents and have attached the summary report from the Everest Home Edition software (I hope). If anyone can make any senzse of it it would be much appreciated. thanks

Try this link. (Under English: wdm3516b_Cadenza.exe)

Intel® Desktop Board D845GRG*Audio: AC 97 ADI*

If that doesn't work, I have another which I can copy to the D-A-L site for you to upload.

Thanks a lot Dan, I'll try it out on my folks pc next time I'm there. Much appreciated.

I'll be looking for your reply on whether it worked.