Hello,

The computer on which I work on for my job has had a problem with it since I started working here. As it does not appear to be a threat we haven't bothered to get it fixed, but it does get annoying so I thought I'd try and finally resolve the issue.

Whenever the computer is shut down, a blue screen comes up very quickly with an error message, something about the computer not being shut down properly, and then the computer is restarted. I then have to shut down the computer from the login screen, and then it shuts down fine.

I think that the problem is to do with a supposed attached hardware which does not have a driver. Device manager says that the hardware is called MFP Server Detector01, but I haven't got a clue what this device is, I've had a look and all I can see that is plugged into the computer are the keyboard, mouse, speakers, monitor and ethernet cable. So I tried to disable and uninstall the hardware, but it just keeps coming back. I've tried to download the driver for this hardware, but it says that Windows could not find driver software for this device, and obviously I can't check the manufacturer's website because I don't even know what the device is!

I really hope someone can help me, many thanks if you can

Hi and welcome to the forum,

The computer on which I work on for my job has had a problem with it since I started working here. As it does not appear to be a threat we haven't bothered to get it fixed, but it does get annoying so I thought I'd try and finally resolve the issue.

Please say you are not using a business computer with an IT department as we do no assist nor take responsibility for helping when the business has professional IT help.

Whenever the computer is shut down, a blue screen comes up very quickly with an error message, something about the computer not being shut down properly,

How are you shutting down your computer?

I then have to shut down the computer from the login screen, and then it shuts down fine.

This is the correct way to shutdown your computer in the quote above - start > turn off computer.

I suggest you do a Hardware Scan and post back with the results as it will identify your suspected hardware problem.

I googled MFP Server Detector01, are you on a network? You can browse through the results above to see if any can correct your problem, (bottom link looks promising) but firstly let us have the result of your hardware scan to offer further help to you.

kind regards,

Hi, thanks a lot for your reply

Oh no no don't worry, I actually work with a very small company who handle electrical contractors, I've just been hired to take care of the admin side of things, it's just a standard home computer I'm using.

I do always shut down my computer from the start menu, but when I'm logged in is when I have to problem. Once it restarts itself, I shut it down before logging in at all and it shuts down fine. I've also tried switching users when logged in and it also causes it to restart itself with the blue screen error.


Here's my scan results (It wouldn't let me post a link):

Computer System
Manufacturer: Dell Inc.
Model: Dell XPS420
Operating System
Microsoft® Windows Vista™ Home Premium (Service Pack 2)
Version: 6.0.6002
Build Number: 6002
Install Date: 14/04/2008
Install Directory: C:\Windows
Locale: English (en) - United Kingdom (GB)
DirectX version: DirectX 11
Motherboard
Manufacturer: Dell Inc.
Model: 0TP406 (v )
Bios
Manufacturer: Dell Inc.
Model: A03
Release Date: 02/01/2008
Processors
1.Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (GenuineIntel)
Max clock speed: 2.39 GHz
Socket: CPU
Version: Model 15, Stepping 11
Memory
Total Current Physical Memory: 3.00 GB
Total Current Virtual Memory: 6.19 GB
Maximum Memory Capacity: 8.00 GB
Memory Devices:
1.Type: DDR-2 - Speed: 667 MHz - Capacity: 1.00 GB
2.Type: DDR-2 - Speed: 667 MHz - Capacity: 0.50 GB
3.Type: DDR-2 - Speed: 667 MHz - Capacity: 1.00 GB
4.Type: DDR-2 - Speed: 667 MHz - Capacity: 0.50 GB
Video Devices
1.NVIDIA GeForce 8600 GTS
Resolution: 1680 x 1050
Colour Depth: 32 Bits
Refresh Rate: 59 Hz
Sound Devices:
1.SigmaTel High Definition Audio CODEC
2.Bluetooth Hands-free Audio
3.Bluetooth Stereo Audio
Physical Disk Drives
1.ARRAY
Size: 596.18 GB
Number of Partitions: 3
2.DELL USB HS-CF Card USB Device
Size: 0.00 GB
Number of Partitions: 0
3.DELL USB HS-MS Card USB Device
Size: 0.00 GB
Number of Partitions: 0
4.DELL USB HS-SD Card USB Device
Size: 0.00 GB
Number of Partitions: 0
5.DELL USB HS-xD/SM USB Device
Size: 0.00 GB
Number of Partitions: 0
Volumes
1.RECOVERY - D:\
File System: NTFS
Capacity: 15.00 GB
Free Space: 5.03 GB
2.OS - C:\
File System: NTFS
Capacity: 581.12 GB
Free Space: 450.64 GB
Logical Disks
1.C: OS
Disk Type: Local Fixed Disk
File System: NTFS
Capacity: 581.12 GB
Free Space: 450.64 GB
2.D: RECOVERY
Disk Type: Local Fixed Disk
File System: NTFS
Capacity: 15.00 GB
Free Space: 5.03 GB
3.E: Disk Type: CD-ROM Disc
File System: Capacity: 0.00 GB
Free Space: 0.00 GB
4.F: Disk Type: Removable Disk
File System: Capacity: 0.00 GB
Free Space: 0.00 GB
5.G: Disk Type: Removable Disk
File System: Capacity: 0.00 GB
Free Space: 0.00 GB
6.H: Disk Type: Removable Disk
File System: Capacity: 0.00 GB
Free Space: 0.00 GB
7.I: Disk Type: Removable Disk
File System: Capacity: 0.00 GB
Free Space: 0.00 GB
8.Z: Disk Type: Network Connection
File System: Capacity: 0.00 GB
Free Space: 0.00 GB
Page Files:Optical Drives
1.PBDS DVD+-RW DH-16W1S - E:
Printers
1.PDFCreator (port: PDFCreator
2.Microsoft XPS Document Writer (port: XPSPort
3.iR 3170C EUR (port: IP_192.168.1.10)
4.HP Officejet Pro L7600 series fax (port: HP_192.168.1.3_MY81M730ZD)
5.HP Officejet Pro L7600 series (port: HP_192.168.1.3_MY81M730ZD)
6.Canon LBP5100 (Copy 1) (port: USB001)
7.Canon LBP5100 (port: LPT1
8.Autodesk DWF Writer for 2D (port: Autodesk DWF Writer Port)
Network Adapters
1.Intel(R) 82566DC-2 Gigabit Network Connection
IP Address: 192.168.XXX.XXX
Default Gateway: 192.168.1.1
Subnet Mask: 255.255.255.0
Primary DNS: 192.168.1.1
Security Software
Anti-Virus
1.Norton 360 2007 (SYMANTEC Corperation)
Firewall
1.Norton 360 2007 (SYMANTEC Corporation)



I've got a feeling it's a wireless printer that we no longer use. We currently use 2 wireless printers, a Canon iR3170Ci and a HP Officejet Pro L7600.


Thanks a lot.

I've got a feeling it's a wireless printer that we no longer use. We currently use 2 wireless printers, a Canon iR3170Ci and a HP Officejet Pro L7600.

Well, MFP normally refers to multi-function printer, so I suspect you are right.

I see in your log above a Canon LBP5100, but no iR3170. You might want to look at your printers in Control Panel and see what you have there, and what is set to default.

Originally Posted by Digerati

Well, MFP normally refers to multi-function printer, so I suspect you are right.

Oh, I didn't know that :P


Number 3 in the list of the printers is the iR3170Ci? That's the default printer in control panel. I don't know what the other printers are except for the HP one. Actually there are 2 for HP, one is a fax, but they are both the same printer I'm sure. Could the Canon printers actually be the same as the iR3170i one? Sorry if I'm making little sense, I'm not very knowledgable in this area, as you can see

Could the Canon printers actually be the same as the iR3170i one?

I don't think so - they look a little different.

Canon iR3170Ci Office Colour Printer - Canon Europe

Canon LBP-5100 review - Printers

Ah okay, I've been told that the Canon LBP 5100 is a printer we used to have but it's not here anymore. I also don't know what the other printers are really, or how to solve my problem :S I'll research into what each of them are though, see if I can find a solution

Have tried deleting the Canon from your Control Panel > Printers applet?

Thanks for the quick reply, I just tried it, deleted both Canon LBP5100 and the copy, but it hasn't made a difference...

You deleted the Canon and rebooted and it still gave you the BSOD? Do you see the Canon or this Detector in still in Device Manager? If so, try deleting them from there.