I formatted my disk and re-installed windows everything was fine until I tried to install sims2. I got a blue screen and when the computer rebooted the drivers for my dvd drivers and audio devices had disappeared. Can anyone help?

System info

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name BRENNANS
System Manufacturer VIA
System Model K7VT2
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 1 AuthenticAMD ~1532 Mhz
BIOS Version/Date American Megatrends Inc. P1.20, 10/12/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name BRENNANS\BRIDGET BRENNAN
Time Zone GMT Daylight Time
Total Physical Memory 384.00 MB
Available Physical Memory 208.20 MB
Total Virtual Memory 1.28 GB
Available Virtual Memory 989.89 MB
Page File Space 923.06 MB
Page File C:\pagefile.sys


Many thanks

I would first off recommend taking all windows updates. This includes SP2 and about a dozen subsequent Critical Updates based on SP2. Go to start/ All Programs/ Windows Update

CD/DVD drivers should be found by XP. Try uninstalling the device then rebooting. This can be done via the Device Manager: Start/Run/ devmgmt.msc

You can also try the Device Manager to update your Sound Driver.
If not clearly listed under the Device Manager try: Start/Run/ dxdiag | Sound
What is the device listed? Unless you have added an Audio Card it should be 2Ch AC'97 codec

THank you for your reply

Name: VIA AC'97 ENHANCED AUDIO WAVE
Device ID: PCI\ VEN_1106DEV_3059SUBSYS_41611
Manufacturer ID: 1
Product ID: 100

I tried to install the audio drivers from the cd but windows kept saying that they had not been tested by them and that the drivers could cause problems. This is the first time I have had this warning and I have had my computer for over two years now. I have been having other problems such as the IRQL blue screen error could there be a connection?

I managed to get my dvd drives back in order but I am still concerned about the audio drivers.

Thanks again for your advice.

Bridget

Originally Posted by jephree

I would first off recommend taking all windows updates. This includes SP2 and about a dozen subsequent Critical Updates based on SP2. Go to start/ All Programs/ Windows Update

CD/DVD drivers should be found by XP. Try uninstalling the device then rebooting. This can be done via the Device Manager: Start/Run/ devmgmt.msc

You can also try the Device Manager to update your Sound Driver.
If not clearly listed under the Device Manager try: Start/Run/ dxdiag | Sound
What is the device listed? Unless you have added an Audio Card it should be 2Ch AC'97 codec

The basic driver is here:

http://www.asrock.com/support/Download/dl_k7vt2.htm

This is probably the same as on the CD. The fact that an audio driver is not windows certified is most likely benign. Just ignore the warning and install.

If it relates to your blue screen we would need the details as requested in your other thread.

Again I recommend SP2 & all updates as Critical!

Thank you for your help

Things seem to be ok now and all is in order for now.

Regards

Bridget

Thanks for the update & the thanks!

Let us know if we can help further in the future!

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