Hi,

I have tried ZA support but they are doing site work....so here goes.

I had a problem [minor] with ZA Pro freezing on start up. I decided to uninstall it, but found I couldn't, so I did it in safe mode.

I also had to remove vsmon.exe manually.

When I rebooted and went to reinstall, ZApro.exe just reboots my entire system.

I ran a check that it is only ZA by installing another program "Kerio" firewall, and that went in fine.

Zone Alarm Pro just crashes me out after a double click on the file to attempt a reinstall. I have no idea what to do, and seem to have no real errors in the log other than..........

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 2/22/2006
Time: 2:51:18 AM
User: N/A
Computer: ANA
Description:
Faulting application vsmon.exe, version 6.1.737.0, faulting module kernel32.dll, version 5.1.2600.2180, fault address 0x0001eb33.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 76 73 6d ure vsm
0018: 6f 6e 2e 65 78 65 20 36 on.exe 6
0020: 2e 31 2e 37 33 37 2e 30 .1.737.0
0028: 20 69 6e 20 6b 65 72 6e in kern
0030: 65 6c 33 32 2e 64 6c 6c el32.dll
0038: 20 35 2e 31 2e 32 36 30 5.1.260
0040: 30 2e 32 31 38 30 20 61 0.2180 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 31 65 62 33 0001eb3
0058: 33 0d 0a 3..

I cannot remember if this was before or after I deleted the vsmon.exe manually.

Any help or ideas would be most appreciated. I really don't know Kerio firewall, so am not feeling too safe...........

What version are you using?

Originally Posted by Rob

What version are you using?

The latest release, Rob. I have solved the mystery. When uninstalling ZA, it NEVER takes away all it's rubbish, in particular, a file called vsdatant.sys.

For anyone who ever has a problem reinstalling ZA, either rename the vsdatant.sys to vsdatant.old [useful when upgrading and wishing to use the clean install option] or simply delete the file. It is located in the Win sys32.

Once that is done, all problems disappeared. eace:

Thank you for asking Rob, and it's clear you were going to try and solve my puzzle....it's really appreciated.

~Ana

No problem.

Glad you got it working!

Yeah, Zone Alarm is a giant pain. It managed to break our Computers ethernet driver so that the only way we could use the internet was with Zone Alarm. But thats what reformats are for

Originally Posted by adb22791

Yeah, Zone Alarm is a giant pain. It managed to break our Computers ethernet driver so that the only way we could use the internet was with Zone Alarm. But thats what reformats are for

Very true Alex, but I went and put ZA back again..........grrrrrrrrrrrrr........:armed: ......now it is GONE forever. I have grown to like Kerio with it's advanced options. It's a great firewall.