I recently reformatted and installed McAfee installed on my computer. After a few weeks i got an email from mcafee saying my subscription was up even though it's not supposed to be.. so i switched to Norton 2007. I first uninstalled mcafee then ran the norton cd after a reboot. the norton cd worked through the installation until it froze saying "System Protection ... Feature: Complete". I had left this running while i was at school so i assumed it was done when i got home. I rebooted my computer and upon restart the icon showed up in my icon bar but said it was out of date. I tried opening norton, even though it is supposed to automatically after installing and rebooting. Instead the process opened but nothing came up. I tried reclicking it and tried going to the folder and manually clicking the executables but all i saw was the hourglass for a few seconds, then nothing. I checked Task Manager and It had a bunch of multiple Norton process's in the process tab. I couldn't end the process, getting "Access Denied" like with all norton products, yet each process told me it was using "60k" memory usage and wasn't even running. I tried rebooting again, and still nothing would open. I tried removing norton via control panel but it just gave me an error and recommended Norton's Removal tool. I went to Norton's site and downloaded the Norton_Removal_tool.exe. This opened the first time and ran the uninstall. Upon rebooting I attempted to reinstall norton but the same thing happened and it froze at the end of the installation and after rebooting still the same thing happened where the process would open but do nothing. This time even the Norton_Removal_Tool did nothin and I had to find another removal tool. This time i found something called NoNav which deletes nortons registry values and removes the programs. After running this I was able to run the Norton Removal Tool. My latest attempt did not freeze but also never prompted me to reboot AND upon reboot I did get through the activation process. It put an icon on the desktop but has never once put an icon in the icon bar and still continues to open process's all running at "60k" Memory usage and not doing anything. I have tried looking around for some help but i haven't found anyone with a similar issue any help would be appreciated.



My Info:

Windows XP Professional (With REAL CD)
AMD Athlon XP 2800 2.2 ghz with 1.75 GB of RAM
Norton and SpyBot S&D

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:22:43 PM, on 8/31/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\McAfee\Host Intrusion Prevention\FireSvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\D-Link\Wireless G WDA-1320\AirGCFG.exe
C:\Program Files\Common Files\McAfee Inc\TalkBack\TBMon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger .exe
C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\MediaSource5\MtdAcqu.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Memturbo 4\MemTurbo.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

*IF YOU NEED MORE OF THE HIJACKTHIS LOG PLEASE TELL ME... IT WOULDN'T ALL FIT IN THIS MESSAGE*

I would strongly recommend never installing any product from either McAfee or (and especially) Norton/Symantec.

Sorry if that is not very constructive but it is my extended experience. Get rid of both.

I will follow this post with Free software that is superior in every way.

AVG Free

Avast Free

COMODO

okay thanks

Have you tried reverting back to an old, smoothly running, installation of your system by using windows system recovery (it's in the programs menu under accessories)? Maybe that helps. I've installed NAV07 on a friend's puter and it worked okay. I'm guessing mcafee wasn't deinstalled completely (that's often the case with antivirus stuff that you just can't get rid of it completely) and therefore now NAV installation can't really be performed the way it should be.