Unable to print HTML messages

  1. #1
    itsupport is offline Newbie

    Unable to print HTML messages

    Hi guys,
    we have a user who is uable to rpint HTML emails, she gets script errors all the time, we haev installed latest script engine, disabled active x scripting, reinstalled IE6, outlook 2003, and network printer drivers with no joy... Any help or suggestions will be greatly appreciated

  2. #2
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Just a few search results:

    http://groups-beta.google.com/group/...031111b254ee5d

    From this more general search:

    http://groups-beta.google.com/group/...t+error&qt_g=1

    Also this although it was in response to O.E.:

    Cannot Print from Internet Explorer or Outlook Express
    http://support.microsoft.com/?kbid=224202

    281679 - You Cannot Open New Internet Explorer Window or Nothing Happens
    After You Click a Link:
    http://support.microsoft.com/?kbid=281679

    OE5 Unable to Print When the Preview Pane Is Not Enabled
    http://support.microsoft.com/?kbid=225540

    Cannot print from Internet Explorer
    http://support.microsoft.com/?kbid=293176

    Err Msg: Printing Error: The Printer Cannot Be Found
    http://support.microsoft.com/?kbid=303360

    Error Message When You Attempt to Print a Web Page: An Error Has Occurred in
    the Script on This Page]
    http://support.microsoft.com/?kbid=303486

  3. #3
    itsupport is offline Newbie
    AAhhrrgg either i am pretty dense or this is the mother of all problems, i had a look at all of the posts and none of them helped i trawled the registry settings, reinstalled the printer set her to another printer, no joy... thanks for the suggestions any more?

  4. #4
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Another search which mainly raises Outlook Express issues:

    http://www.google.com/search?hl=en&l...l+script+error

    Which just raises a possible test: can the computer print html from O.E.?

  5. #5
    itsupport is offline Newbie
    Erm nope i tried that i also tried the registry fix unfortunately all of the entries were there.. i have provided a work around for our user just now and notified someone to contact Microsoft to get a response.

    Workaround:

    Select reply
    change the format of the message to plain text
    print

  6. #6
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Curious.

    I had a problem & found others did too when trying to Reply to an e-mail in HTML format from Outlook.
    It would always freeze Outlook which I then needed to close & restart.
    Changing the format to Plain also Worked around this issue.

    The only resolution I ever found was to run Detect & Repair... found under the Help tab of the Outlook toolbar.

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