I activated the parental controls and set myself up as supervisor on my sons computer. You got it, I forgot the password. Any help?

What version?

This is from Symantec

How to reset the Norton Internet Security 2004 or Norton Personal Firewall 2004 password

Situation:
You forgot the password that you assigned to Norton Internet Security or Norton Personal Firewall.

Solution:
To reset your password

1. Click Start > Settings > Control Panel > Add or Remove Programs.
2. Select Norton Internet Security or Norton Personal Firewall.
3. Click Change.
4. Click Reset.
5. In the "Password key" field, type the password key displayed.
6. Type your new password into the "New password" and "Confirm new password" text fields.
7. Click OK.

I am running Norton IS Pro 2002. I tried the steps you suggested; after selecting "change" my only options are "Remove NAV" or "Remove NIS".

Any other suggestions?

This is the only password response I get for '02 IS Pro:

Norton Personal Firewall or Norton Internet Security 2001 or 2002 unexpectedly prompts for a supervisor password

That from this:

Norton Internet Security 2002 Professional Edition

Perhaps you will have to uninstall & reinstall.