In a landmark legal ruling, EDS has lost its court case with BSkyB after the British High Court ruled that the HP-owned company had lied about its expertise.

EDS loses vital court case against BSkyB - V3.co.uk - formerly vnunet.com

Wouldn't it be nice if the computer users at the end of the chain could get
recompense for the poor technical support offer them when software and hardware
fails to live up to the promises made on the box or web page.
Because lets face it there's been some of the lamentable technical support offered to ordinary members public over the years.
How many times have you seen the words help before I take a to it.