Isn't Evesham now run by the guy that was the Managing Director of Time & Tiny PC's, I think I read that in the Register. I understand that he had bought Evsham out after it went into recievership so that may explain why the bad service. It certainly is not the company it once was. My advice to any who is thinking of buying a PC from Evesham now DONT

Originally Posted by madmikejt12

Ive had a few problems with o2 and natwest recently, i just phoned them up, said i wasnt happy and why and they sorted it for me!!

What problem was it with natwest? i in theory still work for them!

They have a policy of ALL customer complaints MUST be logged and MUST be resolved with in 2 working days.

It all has to be logged in a computer system with a refrence no, and you have to log the responce and how the problem was rectified. The system can then contact your customer to "check up on you" if you dont sort the problem out, or you lie.... you get in DEEP doo doo!


Thanks for all your help guys, im going to draft a letter up tomorrow and will try and put it on here if i get a chance and keep you all updated

The system can then contact your customer to "check up on you" if you dont sort the problem out, or you lie.... you get in DEEP doo doo!

Why can't all companies be so strict with customer care...I've also dealt with a couple of companies who do this very well.

it was sort of my fault really, Ive had a bank account with them since i was 14 and a few months back asked for a cheque book, they told me i needed a new bank account (current plus or something, i only had cashcard) so i got the new account and when i started my apprenticeship, i was supposed to have been told to bring bank details but i wasnt. So i phoned my mum who could only find an old statement so i set up with the old account (rather than canceling the old one)

anyway, i got slightly confused with the 2 accounts and thaught my o2 bill was coming out of my old one but it was actually the new.... I realised i made this mistake a few hours after the payment had come out of my bank (there was no money in it at the time) so i immediatly transfered £50 over and a few days later i got a letter saying i had been charged £38 which i thaught was over the top because the bill was only £15 and the money was in the bank a few hours later

I phoned up and got it back though, their customer service is rather good.

(sorry, i waffled on a little too much then!!)

Oh mike, you're another Nic Leeson in the making, aren't you? Trying to empty the vaults...

Got a responce today by letter, as follows:

Dear Miss Pegg.

Thank you for your letter dated February 1st 2008

please accept my apologies for the delay in responding and i would also like to apologise for the problems you have had with Evesham technology over this matter, this has fallen below the standards that not only our customers rightly expect but that which we set ourselves.


we are dreadfully sorry that the computer has had to be returned to us so many times in the last 20 months, however please note that we are confident that work which will be carried out this time will ensure that there are no further issues. We also hope that these matters will not deter you from using Evesham products in the future.

With regards to your request for compensation Evesham Technology LTD entered Administration on the 3rd August 2007. Warrantee and repairs were then transferred to Geemore Technology who are currently trading as Evesham Technology ( not Evesham Technology LTD) However since the 3rd Feb. 2008 all ex-gratia support for equipment from Evesham Technology LTD has been withdrawn this follows the company's liquidation on the 3rd January 2008. We are therefore unable to issue any form of compensation in this instance for equipment purchased from evesham technology LTD.

Once again i apologise for the level of customer service you have Received and also take this opportunity to thank you for your comments. Customer feedback, whether good or bad, is very much appreciated and extremely important to us.

Dale Allison

Customer Support

In my opinion a poor response, this is a serious issue and although they apologised which is good I think they should defiantely have offered some kind of compensation, lame excuse about the company going into administration. At the end of the day someone is now responsible for you as a customer, someone has inherited that responisbility and they should be doing everything they can to renew your confidence in them.

That is a poor response, I totally agree with D-A-L whoever now owns Evesham should deal with your complaint sensibly, effectively and to your satisfaction.

Are you going to contact them again or get in touch with trading standards?

Here, here, you must take it to trading standards the damage has been caused by the new company Greenmore Technology, and not by the original company. It is certainly worth a try anway, see what trading standards, by they they are part of your local athority ether county council or unified athority and they should have a web site and be in the telephone book. I think your clame should be against the new company.

Don't give up, Claire!