nearly ready to start my router test (at my nans, who hasnt had a single problem with aol for about 4 years would you believe!!!).... leaving it on over night and seeing if the DSL light is still solid in the morning as it re-sets every few seconds at home when it has been left on for a few hours.... to be honest, im hoping it does work because that means that our phone line is the problem and not the router that I have paid for lol

anyway, just thaught i would let you know because im kinda bored... been stuck in all night with a sore back!!

Haha, you're not alone Mike. I'm stuck here with a broken leg

Make sure the filter at home is good. Just as a check.

well, it was on from 12-8 and still perfect in the morning!!! on aol live 'help' now...

i have tried 3 different (brand new) filters and 4 rj-11 cables!!!!

So on your nans computer the same router is working/not working???

on nans computer (well... phone line) it works fine (with the same settings)

aohell said repair ACS (aol connectivity service) and re-install aol software (even though the router connects without using aol, without the computer being on... i was even connected after a clean install before aol was on the computer!!!!

they said otherwise, there is a problem with the settings... which there clearly isnt because like i said to them twice, it works fine at my nans!!

Your nan hasn't had any problems with aol in four years?
If her luck's that good she should buy a lottery ticket.

lol .... i think ive had all her problems for her :|:| i dont think we have had a week of perfect internet in all the time we have been with aol (6 years) apart from the first 2 years when we had dial-up and an old win 95 computer and didnt use it that much!!!!

Mike --> AOL

lol doesnt surprise me!!!!

been on live help again...
21:27:58 Agent AOLTechPME I understand that your router restarts every 10-15 seconds. Is that correct?
21:29:15 Customer madmikejt@aol.com not the router... the power, ethernet and WLAN lights stay on, it is only the internet connection that restarts
21:32:21 Customer madmikejt@aol.com i came on aol live help before and they told me to repair ACS and restart computer which i did (i also restarted the router)
21:33:29 Agent AOLTechPME Thank you for clarifying that.
21:33:46 Agent AOLTechPME I am going to do my best to make sure you receive all the help you need.
21:34:07 Agent AOLTechPME Are you able to access the Internet through your Internet Service Provider without using AOL?
21:35:41 Customer madmikejt@aol.com when i turn the router and pc on and plug the router in, providing that the DSL and internet lights are on, then yes, i am then connected to the internet (without using aol software)
21:36:23 Agent AOLTechPME I hope you are still with me.
21:37:03 Agent AOLTechPME Do you get your broadband connection directly from AOL? In which case, AOL would bill you for your broadband service. Or, do you get it from another Internet Service Provider? In which case, you would be on a Bring Your Own Access (BYOA) price plan.
21:37:13 Customer madmikejt@aol.com also, when using the normal modem (voyager 190) i get disconnected quite regulally with the error "service has been interupted"
21:37:39 Customer madmikejt@aol.com oh, sorry... we are on aol broadband silver
21:38:10 Agent AOLTechPME Have you power cycled your high speed modem by turning it off and on?
21:38:38 Customer madmikejt@aol.com yes, turned it off... waited a few mins, turned it on and had the same problem
21:39:35 Agent AOLTechPME Thank you for the information.
21:40:12 Agent AOLTechPME There appears to be a problem with your high speed connection itself. Please contact our AOL for Broadband support about this matter so they could check the physical connection and our server for possible problems.
21:41:19 Customer madmikejt@aol.com ok, thanks
21:42:06 Agent AOLTechPME To speak to an AOL for Broadband Customer Care Consultant regarding technical issues, please call 1-888-849-3200.
21:42:22 Customer madmikejt@aol.com is that for the UK?
21:42:51 Agent AOLTechPME No. It's a US number. We do not have phone number for UK yet.
21:43:41 Customer madmikejt@aol.com oh, ok... is there a number for the UK that i could find by searching around?
21:45:11 Agent AOLTechPME No. There is no AOL number yet for UK.
21:45:20 Agent AOLTechPME I tried searching as we speak and I did not find any AOL number for UK.
21:46:11 Customer madmikejt@aol.com ok, thank you... i do have a technical support number for the UK, is that what i need to phone?
21:46:35 Agent AOLTechPME Oops! I tried searching again and I found a tech number for UK. Please call 0800-279-7444.
21:46:48 Customer madmikejt@aol.com ok, thank you
21:47:11 Agent AOLTechPME You can try calling the phone number. If they cannot support you with your broadband issue, they can direct you to our AOL for Broadband support.