I ordered some groceries online from tesco and they were delivered today. The delivery driver said that he went around a roundabout and the side door on the van came open and loads of the food awaiting delivery fell in the road. After he had gone I checked my list and found a few things were missing. I phoned their help line and gave a list of all the things that were missing. She tried to phone the delivery man but he wasn't answering his phone (probably too busy back at the roundabout picking food up off the road). The woman said she would refund my card for the items I told her were missing.
A few minutes later I got angry and did an email complaining.... why should I pay £5.99 for delivery if half the stuff doesn't arrive?
Two minutes later the delivery man was back at the door..... he had found the missing items.
I am not one for complaining but I am avidly awaiting the reply from my email.

Sounds to me like someone packed the van wrong and one of your bags was put into someone else's consignment - then, rather than be honest about the mistake, he made up some tall story that made it sound like it wasn't his fault. Which is ridiculous because van doors only fly open round roundabouts when the driver didn't shut them properly! Then, when he had looked at the next delivery, he found your stuff and came back. ..... Unless all your stuff was battered and bruised - in which case, maybe he did go and pick it up off the road!

My sister's like that. Would rather make up a lie about something bad that has happened than tell the truth, even when the lie is ludicrous and the truth isn't really that bad.

Can't understand some people.

We used to get Tesco deliveries at the office and we've got our delivery charge refunded when the delivery wasn't right or it was late and we've complained. We've switched to using Waitrose now apparently.

That is a problen with ordering online you don't know if it is all going to arrive. I once made an order at ASDA for over £130 and only half of it arrived yet two items that i knew were in were not delivered (2 computer mags) along with stuff that we were charged for that didn't arrive.

I had a standard reply from my email.

Thank you for your email.

I was concerned to hear of the problem you have encountered.

Please list the product description(s), along with the price charged for each
affected item from your receipt.

Please accept my sincere apologies for the inconvenience caused.

If you have any further queries please do not hesitate to contact us at
customer.service@tesco.co.uk quoting TES626834X.


I will be emailing back wanting refunding for delivery costs.

BTW I found a big box of old webuser mags in my shed.... Should I put them on ebay or use them to start my bonfire? Are you interested wildthing?

BTW I found a big box of old webuser mags in my shed.... Should I put them on ebay or use them to start my bonfire? Are you interested wildthing?

put them on ebay, or if you haven't payed the gas bill have a bonfire with them got a large stash of my own

I subscribe to Computer Buyer and used to keep all of the old magazines so that I could refer back to all of the old reviews a few years down the line when I needed to know about a component or system that was no longer on the manufacturer's web site. Or if I needed a comparison of new printers, monitors, etc to make a choice about one to buy at home or at the office or for a friend. In reality, I hardly even read the current month's magazine these days so I definitely don't remember which issue it was 3 years ago that did a review on the HP Deskjet 1234 printer! I now keep them for a year and then, after that, they go into the recycling box - I can't see them being of any interest to anyone else either, particularly when they're relatively heavy (i.e. expensive) to post so the amount I could have sold them for would probably not even cover the Ebay charges. Waste of time as well because it's all in the Computer Buyer web site archives!

Bonfire!

P.S. If you do have loads and want to auction them, try www.QXL.co.uk - it's cheaper. ..... and if you go to my web site and click the big QXL icon, you can contribute towards my referrals account!!

LOL........ all of those mystery parcels for sale...... £90.. now what could be in there? 2 years supply of webuser magazines. ROFLMAOPIMP (giving me ideas now)

Lol

LOL........ all of those mystery parcels for sale...... £90.. now what could be in there? 2 years supply of webuser magazines................. and if they are all 99p issues then they are been ripped off

Thats what the WEB is best for!